Area Operations Manager

About the role

The Area Operations Manager is responsible for providing operational support and leadership to multiple Sales Centers within a designated region. Each Center is a large, established wholesale HVAC distributorship that carries multiple brands of equipment, parts, and supplies. The primary purpose of this role is to successfully support daily operations across all facets of the sales centers.

Responsibilities

• Provide instruction, training, and guidance to the operations of Sales Centers, including Warehouse, Shipping/Receiving, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales, and Inside Sales personnel.
• Educate Sales Center Managers on inventory management performance topics such as cycle count variances, scrapped inventory, pending warranty items, IOT shipments, reserved sales orders passed time limit, fillable backorders, negative on-hand items, and bin location management.
• Train underperforming Sales Centers on proper techniques to achieve higher performance results.
• Assist and train Sales Center employees on the process of merchandising products and conducting open houses or ‘Counter Days.’
• Support the Marketing Manager on any sales/marketing promotion as it pertains to operations.
• Support implementation of any new or modified products, policies, and procedures issued by corporate departments and/or Division President.
• Review weekly reports on slow and damaged inventory performance with Regional and Sales Center Managers while making suggestions to underperforming locations.
• Support training meetings/conference calls with all Regional and Sales Center Managers to review current topics and/or issues as they relate to the Centers; coordinate with the Division President to prepare and conduct annual managerial training conferences.
• Regularly attend Regional Sales meetings to keep abreast of current sales initiatives; ride with Regional and Territory Sales Managers while visiting customers to review and resolve any operational topics and/or issues.
• Accountable for all other duties as assigned.

Requirements

• Minimum 5-10 years operational experience in the HVAC industry and product lines associated with HVAC; experience managing wholesale HVAC equipment supply houses.
• Proficiency in air conditioning, heating, and ventilation equipment at a wholesale distribution level.
• 3-5 years of experience in residential and commercial contractor relationships.
• Proven success in sales, marketing, operations, and leadership roles.
• Proven success in managing and mentoring other sales employees while establishing sales goals.
• Strong interpersonal skills including sales, problem-solving, and customer service.
• Ability to analyze sales and market data.
• Ability to read and interpret P&L statements.
• Capable of working in a fast-paced environment with skills to multi-task on different levels.
• Ability to give quality presentations.
• Ability to work independently but meet assigned goals and objectives in designated time frames.
• Must possess the attitude of wanting to learn, teach, and lead.
• Proficient in Microsoft Office products.

Preferred Qualifications

• Bachelor’s Degree in Business or related field.
• Bi-lingual (Spanish).

Work Environment

Ability to travel as required.

Physical Demands

Demand Frequency Sedentary – Lifting 0-10 pounds Occasional Light Lifting – 10-20 pounds Occasional Moderate Lifting – 20 to 50 pounds Never Heavy Lifting – 50 to 100 pounds Never Pulling/Pushing, Carrying Never Reaching or working above shoulder Never Walking Frequent Standing Frequent Sitting Frequent Stooping Never Kneeling Never Repeated Bending Never Climbing Never Desk Work/Computer use/Telephone use Constant Operating a motor vehicle Frequent Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift, etc. Occasional Other – Talk, Drive, visit customers, etc. Frequent