Area Operations Leader

Location: Dallas, TX; San Antonio, TX; Edmond, OK

About Us

Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems.

Responsibilities

• Monitor the order management process and identify process improvement opportunities to drive accuracy, efficiency, timeliness, and customer satisfaction.
• Collaborate with sales on contract terms and order processing to minimize errors and maximize accuracy and on-time delivery.
• Collaborate with service to ensure optimal customer experience, parts and resource availability, and technician productivity.
• Visit customers on a regular basis to understand process challenges and customer requirements.
• Effectively attract, coach, counsel, train, and develop all inside sales employees.
• Drive continuous improvement through company performance management process and technical product training programs available.
• Develop employee skill levels, including customer service, process, and technical skills, to the highest degree possible.
• Proactively manage the workforce with cross-training and support to manage employee gaps, leveraging strengths and employee skill sets.
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work, resolving disputes in a timely manner, managing budgets, and increasing utilization of sales support operations team.
• Create standard work processes where needed and ensure they are followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental, health, and safety compliance within the service team. Provide training to all employees to ensure a safe and productive work environment.

Requirements

• Bachelor’s Degree required in a related discipline; Engineering, Technical, Marketing, or Business preferred.
• Minimum of 7-10 years of experience in the industrial product space, preferably with a diverse product portfolio including service offerings.
• Minimum of 3-5 years of management experience, preferably in a customer-facing environment.
• Leadership skills are essential; must excel at hiring, developing, training, coaching, leading, and motivating a diverse workforce for optimal results.
• Profit & Loss experience is critical; must have experience in forecasting needs, obtaining resources, and managing budgets.
• Strategic business mindset is important; must be able to support the Regional Director in creation of a strategic business plan to support business growth through internal process improvements and lean strategies.

Travel & Work Arrangements

This position will be based out of one of the regional customer centers in Texas or Oklahoma with regional and overnight, out-of-town travel required (45-70%).

Benefits

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package includes:

• Health care options like medical and prescription plans, dental, and vision coverage.
• Wellness programs.
• Life insurance.
• A robust 401(k) plan.
• Paid time off.
• Employee stock grant, among other offerings.