Area Manager - Uniform / Linen

About the Role

Provide leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), ensuring unsurpassed customer satisfaction and pushing the depot and district to achieve operational goals. Direct efforts to maximize new business accounts, further the penetration of existing accounts, and ensure account retention. Reports directly to the General Manager, District Manager, or Branch Manager.

Assigned to a specific market area with six to twelve RSSRs as direct reports. Must have Transportation Management Experience and a thorough understanding of the products and services provided by Mission Linen Supply.

Responsibilities

• Manages the daily activities of the RSSRs, including route check-in, route coverage, and route restructuring.
• Assists in the development of sales strategies and formulation of plans and policies concerning market area definition, product lines, merchandise quality, advertising, and pricing activities.
• Works toward achievement of plant goals such as forecasted volume, account retention, and contract management.
• Administers a recruitment and training program for RSSRs, including initial orientation, product familiarity, knowledge of company policies and procedures, goals, and objectives.
• Provides continuing education and training relating to account retention, planning, sales techniques, and personal appearance.
• Pursues market potential, follows up, and closes sales with selected customers in coordinated efforts with the General Manager, Sales Representatives, and RSSRs.
• Will be required to take a physical agility test and have the ability to lift up to 50 lbs.

Requirements

• Excellent customer service skills and strong business acumen.
• Ability to provide effective leadership.
• High level of organization and computer literacy.
• Excellent work ethic.

Pay

Base salary is $75,000 - $85,000 plus incentives. The starting salary is based on education, experience, other qualifications, and location of assignment.

• Company-Wide Sales Contests: Tied to key business initiatives including new business development, seasonal promotions, and direct sales campaigns, providing recurring opportunities to earn incentive payouts based on branch and individual performance.
• Product-Specific Performance Bonuses: Additional bonuses tied to plant-level performance in targeted product categories, such as Retail Services and First Aid.
• Top-Performer Recognition Incentive: An additional annual incentive available to AMs who rank among the company's top performers.
• Quarterly Sales Incentive: An additional quarterly incentive based on the sales performance of the route team.
• Annual Performance Incentive: A yearly incentive opportunity tied to overall company and plant performance.

Benefits

• Health insurance (medical, dental, vision).
• Retirement savings program.
• Paid time off (sick, holiday, vacation).

About the Company

Mission Linen Supply is a family-owned, privately held company and a leading provider of products, services, and supplies to hospitality, medical, and industrial businesses. Founded in 1930 and headquartered in Santa Barbara, the company has grown from a one-man operation to a leading player in the linen rental and uniform business across five western states. Mission Linen Supply is widely recognized for its ability to understand, anticipate, and meet its customers' needs while providing environmentally friendly goods and services.