Area Manager Site Quality Operations

About the Role

The Area Manager Site Quality Operations supports QVC and supervises site quality operations by leading departmental performance, supporting business goals, driving cost-efficient and quality-focused processes, delivering excellent customer service, and fostering a positive employee relations environment.

Pay

Compensation: $85,000–$95,000 annual salary, based on experience and qualifications.

Schedule

2nd Shift, Monday through Thursday, 3:45 PM–2:15 AM PDT.

Location

This role is onsite at our Ontario, California Fulfillment Center. Candidates must reside in California. Relocation assistance is not available.

Responsibilities

• Champion QVC’s customer-first culture by leading with enthusiasm, modeling company values, and fostering a positive, motivating work environment.
• Supervise daily operations for the assigned area by prioritizing, assigning, and reviewing work to achieve productivity, volume, and quality targets.
• Maintain a clean, safe, and compliant workplace by upholding company policies, procedures, performance standards, and operational plans.
• Identify performance trends, issues, and process gaps, then develop and implement effective solutions through proactive problem-solving and team involvement.
• Lead, coach, and develop both base and flex employees through regular feedback, performance reviews, training, and partnership with managers and HR on action plans.
• Support departmental success through cross-functional collaboration, staffing program improvement, team communication, administrative reporting, and contribution to long-term goals and continuous improvement initiatives.

Requirements

• Bachelor’s degree in Business, Supply Chain, Distribution, Logistics, or a related field, or equivalent experience.
• 2–3 years of leadership or supervisory experience, ideally in a high-volume distribution center.
• Strong leadership, problem-solving, and decision-making skills.

Benefits

• Competitive compensation and paid time off.
• Employee assistance program and parental leave.
• Paid volunteer hours and company discounts.
• Health care benefits starting on day 1 (US market).
• 401(k) and tuition reimbursement benefits.