Area Manager

About the Role

This person will oversee day-to-day operations of a node or market of identified Amazon Specialty facilities. They will ensure quality control of the facility, satisfaction of the site leader while exceeding client expectations. The Area Manager is responsible for overseeing day-to-day operations, escalations, training, staffing, and coverage. The Area Manager must be a professional in their understanding and knowledge of each site type in their area.

Responsibilities

• Ensures that all open positions are posted in a timely manner to backfill to avoid under-target staffing levels and possible impact to service and site.
• Manages payroll-related items and employee concerns.
• Addresses any corrective action with employees.
• Conducts weekly quality control inspections of all facilities in the node, thoroughly follows up on all findings, and ensures correction.
• Ensures route cards are provided and maintained for all sites.
• Maintains a strong relationship with the client at all sites.
• Ensures cleaning supplies and equipment are maintained, laundered, or replaced as needed.
• Ensures that all touchpoint cleaning checklists are posted, completed, and retained for verification or audit purposes at all locations.
• Ensures other site-specific checklists are posted, completed, and retained.
• Follows up on all escalations and ensures long-term correction or resolution; shares updates with the national team and site leader.
• Spends no fewer than 4 hours per week working on related tasks for each account, dependent on node size and geographical area.
• Spends no fewer than 4 hours per week physically onsite for each account, dependent on node size and geographical area.
• Schedules a monthly walk with the client site leader to complete quality control inspection and follow up on all findings or callouts.
• Manages all product/supply ordering where applicable for all accounts.
• Ensures any new communications regarding SOW, SOPs, etc., are communicated out and/or trained/reviewed with all staff in a timely manner, always meeting the deadline provided.
• Completes monthly training with all staff and retains/submits documentation of training.
• Ensures new hire training is completed for all employees coming into the facility.
• Ensures new staff members are trained and fully understand all ABM &/or Amazon SOPs for the specified site type.
• Maintains communications with staff across all shifts at their sites.
• Has full knowledge of the SOW for each site type in their market or node.
• Immediately reports escalations to the Facilities Operations Manager (FOM) in a timely manner.
• Follows up and meets deadlines on all National Team requests or directives.
• Responds to emails, calls, and texts in a timely and professional manner.
• Hours should be flexible to ensure accountability across multiple shifts.
• Adds "Hours Submission" daily for designated sites in SharePoint.

Requirements

• Excellent written and in-person communication skills.
• Good computer skills and knowledge of software programs: Outlook, Skype, Teams, Excel, Chime, SharePoint.
• Ability to learn new customer-based programs as needed.
• Experience in the facility service industry with a client-facing background is preferred but not required.
• 3+ years’ experience in leadership and team building.
• Must have a valid driver's license.
• Must have reliable transportation.
• Must be able to pass a background check and drug screen.
• Bi-lingual/multi-lingual is a plus.
• Ability to work long hours and be available 7 days a week.
• Ability to multitask.
• Works well under pressure.
• Strong self-management skills.
• Must be organized and detail-oriented.

Pay

$65k-$70k/year

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and more efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission-critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.