Area Manager

About the role

This position requires supervision of field staff, including Account Managers and Supervisors. You will be responsible for the planning, organization, and direction of a mixed portfolio of accounts to ensure services exceed each client’s expectations. You will effectively maintain existing client relationships while promoting growth of new business within the market.

Responsibilities

• Maintain existing client relationships through both networking and high-level facility management.
• Maintain open communications with clients that allow them to freely share opinions of our services contract management.
• Full understanding of Union agreements and employee handbook and assure those agreements pertain to facilities we service.
• Review/oversight of budgets, payrolls, cost projections, and supply control records while maintaining exceptional customer service.
• Work side by side with Business Development teams and Account managers to facilitate successful operations of all facilities.
• Develop and implement long-term solutions to address customer needs.
• Assist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills, etc.).
• Ensure all customer and quality standards are met by touring the buildings with supervisor and staff, reviewing the overall cleanliness of the building, and reviewing the contracted scope of work.
• Act as spokesperson representing the interest of the company and any other duties designated by management or deemed necessary by current business conditions.

Skills & Qualifications

• Effective Communication Skills - Both written and verbal
• Strong Interpersonal Skills
• Networking Skills - Ability to create warm and friendly relationships with clients/peers
• Customer Focus - Staying in tune with customer expectations about quality and service
• Quality Improvement - Emphasizing high quality and taking action to improve
• Efficiency - Using time and resources efficiently
• Problem Solving - Assessing the problem and finding solutions
• Accountability - Personally exemplifying responsible and honest behavior
• Strong experience using Excel and the Microsoft Office Suite

GDI, Inc. is an Equal Opportunity Employer.