Area Manager Self Storage

SCOPE OF POSITION

The Area Manager reports to the District Manager and is responsible for achieving regional goals such as sales estimates and revenue projections by hiring, training, and coaching store team members to develop SecureSpace talent. They will work directly with the store teams, providing guidance and leadership in all aspects of store operations.

This is a Temporary Role to assist with our Southern California locations in San Diego, Vista, Palm Springs and the surrounding areas. The Area Manager plays a crucial role in enhancing the performance of properties, adhering to policies, and driving business growth.

Responsibilities

• Conducts site audits on a weekly to monthly basis to ensure operational standards.
• Facilitates operational adjustments, overseeing lien processes, and managing sales and administration of protection plans.
• Supports and manages staff to deliver exemplary customer service and modeling such behaviors.
• Maximizes revenue and profit margins while controlling expenses to ensure the highest return on investment (ROI) at each location.
• Reviews and analyzes revenue budgets, financial audits, and expenditures to enhance financial health.
• Captures and coordinates special projects, district meetings, and store openings, and manages transitions between stores.
• Inspects properties for safety violations and malfunctioning security equipment, ensuring a safe environment for employees and customers.
• Being available for on-call emergency backup, addressing night and weekend security concerns, and providing district coverage as needed.
• Conducts competitor site visits to inform pricing strategies, marketing approaches, and customer reach expansion.
• Manages contractor and vendor relationships to meet or exceed contractual expectations.
• Evaluates staff performance formally and informally, including overseeing the hiring, training, and, if necessary, termination of site personnel.
• Ensures operational efficiency and compliance with company policies and address operational challenges.
• Engages with customers to resolve service issues and maintain high levels of customer service across all stores.
• Oversees marketing, sales goals, budgets, store safety, cleanliness, and stores' financial performance.
• Acts as a liaison between stores and regional leadership, identifying potential maintenance and safety issues.
• Regularly visits work sites in compliance with company policy and performs other duties as assigned.
• Travels for meetings, conferences, or temporary coverage of other areas.

Physical Requirements

• Frequent movement around the facility, including walking, standing, and sometimes climbing stairs or ladders to access storage units.
• Ability to lift and carry objects, such as boxes, equipment, or supplies, typically up to 50 pounds.
• Regular bending or kneeling to assist with maintenance, checking locks, or accessing lower-level storage units.
• Depending on the size of the district, driving between multiple locations might be required.
• Frequent use of hands and arms to operate office equipment, such as computers, phones, and maintenance tools for light repairs.
• Periodic work outside, often in varying weather conditions, especially when inspecting the premises or addressing issues in outdoor units.
• Operate roll-up doors for storage units.

Work Habits

• Must adhere to all SecureSpace Management policies and procedures.
• Maintain the integrity of confidential communications and customer information.
• Maintain a professional, courteous, and cooperative manner with GSA and SecureSpace staff, as well as field personnel and outside contacts, and demonstrate respect and a positive attitude.
• Demonstrate dependability by arriving and leaving work on time and limiting personal telephone calls and socializing to break periods.