Area Manager E-commerce Wed-Sat Days

About the Role

The Area Manager (Outbound) leads and develops a team of front-line associates and team leads while driving operational excellence within assigned warehouse functions in a fast-paced fulfillment and distribution environment. This role owns daily execution of safety, quality, productivity, and customer service objectives, ensuring operational goals are consistently achieved. The ideal candidate thrives in a high-volume fulfillment environment, demonstrates strong leadership capabilities, and has experience supporting e-commerce, omnichannel, or direct-to-consumer (DTC) operations where speed, accuracy, and customer satisfaction are critical.

Responsibilities

• Lead and oversee daily operations within assigned inbound, outbound, fulfillment, or distribution functions to ensure safe, efficient, and customer-focused execution.
• Drive performance against key operational metrics including safety, quality, productivity, cost, throughput, labor utilization, and on-time customer delivery.
• Lead operations within a fast-paced e-commerce and fulfillment environment, ensuring customer orders are processed accurately, efficiently, and on time while meeting service-level agreements (SLAs).
• Manage, coach, and develop front-line associates and team leads, creating a high-performance culture focused on accountability, engagement, and continuous learning.
• Conduct daily shift huddles, floor walks, and operational reviews to communicate priorities, identify risks, and ensure execution of standard work.
• Monitor workflow, staffing plans, and labor allocation to optimize operational performance and support changing business demands during peak and ramp periods.
• Utilize data and performance metrics to identify opportunities, investigate root causes, eliminate process bottlenecks, and implement sustainable corrective actions.
• Partner with Operations Managers, Industrial Engineering, and Continuous Improvement teams to drive productivity gains, process standardization, and operational excellence initiatives.
• Champion a safety-first culture by ensuring compliance with all company policies, safety standards, GMP requirements, and regulatory guidelines.
• Support talent development through coaching, performance management, succession planning, and leadership development activities.
• Drive associate engagement by fostering an inclusive work environment that encourages collaboration, recognition, and continuous improvement.
• Lead execution during peak volume periods, operational ramp-ups, and new customer implementations while maintaining service and productivity expectations.
• Collaborate cross-functionally with Human Resources, Safety, Maintenance, Quality, and Site Leadership teams to resolve issues and improve overall site performance.
• Serve as an escalation point for operational challenges and take ownership of delivering timely, effective solutions that support customer commitments.
• Promote a culture of operational discipline, customer obsession, and continuous improvement throughout the shift.

Requirements

• High school diploma or GED required.
• 2–5+ years of leadership experience in warehouse, distribution, fulfillment, logistics, manufacturing, or e-commerce operations.
• Experience leading hourly associates in a fast-paced, metrics-driven environment.
• Strong understanding of operational KPIs, labor productivity, quality, safety, and customer service metrics.
• Proven ability to lead teams, drive accountability, and deliver operational results.
• Experience with process improvement, root cause analysis, and standard work.
• Strong communication, organizational, and problem-solving skills.

Preferred Qualifications

• 3PL experience.
• Experience leading teams in a high-volume e-commerce, omnichannel, direct-to-consumer (DTC), retail distribution, or fulfillment center environment.
• Experience managing operational metrics such as productivity, throughput, order cycle time, quality, labor utilization, and customer service performance.
• Experience with Warehouse Management Systems (WMS), labor management tools, and data-driven process improvement initiatives.
• Demonstrated ability to lead through peak volume periods, rapid growth, and changing customer demands.
• Strong analytical, problem-solving, and decision-making skills with the ability to translate data into actionable results.
• Bachelor's degree preferred or equivalent combination of education and operational leadership experience.

Schedule

Wednesday–Saturday | 7:00 AM – 5:30 PM

Pay

Attractive annual salary of $63,000–$75,000 plus bonus opportunity.

Benefits

• Paid time off (PTO).
• Sick time.
• Corporate holidays.
• Medical, dental, and vision insurance.
• 401(k) matching.

Work Location: Henrico, VA