Area Manager Content Development

This is a comprehensive job posting for a Content Development Area Manager position at the Texas Health and Human Services Commission (HHSC). The role involves advanced educational program development, implementation, and evaluation for training programs within the Access and Eligibility Services (AES) division. Below is a structured breakdown of the key details: ### **Job Title and Location** - **Job Title:** Content Development Area Manager - **Location:** Waco, TX - **Agency:** Health & Human Services Commission (HHSC) - **Posting Number:** 20812 - **Closing Date:** 09/11/2026 - **Posting Audience:** Internal and External - **Occupational Category:** Education Training and Library - **Salary Range:** $5,797.66 - $9,508.25 (Monthly) ### **Job Description** The Content Development Area Manager will oversee the development, implementation, and evaluation of educational programs for AES training, focusing on: - **Basic Skills Training (BST)** - **Continuing Skills Training** - **State Office Administrative Program Training** - **Special Projects** The role requires a deep understanding of AES philosophies, goals, and objectives, with a preference for experience in social services or eligibility determination organizations. Key responsibilities include: - **Overseeing content development, exercise creation, e-learning, and training delivery** (30%) - **Leading specialized staff training and development programs** (25%) - **Managing daily operations, processes, and performance** (25%) - **Preparing management reports and program proposals** (10%) - **Interacting with staff and leadership** (5%) - **Representing the program area at external events** (5%) ### **Knowledge, Skills, and Abilities (KSAs)** - **Knowledge of local, state, and federal laws related to the program area** - **Public administration, management, research, marketing, and program management** - **Adult education principles, practices, and techniques** - **Group processes, dynamics, and interpersonal relations** - **Team structures and performance assessments** - **Instructional design, content development, and training delivery** - **Learning management and content systems** - **Oral and written communication skills** - **Evaluating and analyzing training programs** - **Formulating learning objectives** - **Assessing training needs and performance** - **Leadership and initiative** - **Prioritizing tasks and supervising others** - **Working effectively with diverse personalities** ### **Qualifications** - **Experience:** - **Minimum 3 years** in training development and delivery for adult learners - **Minimum 2 years** in management or leadership, including daily operations and creative problem-solving - **Preferred:** Experience in social services or eligibility determination organizations - **Education:** - **Bachelor's degree** from an accredited college/university in education, organizational development, human resources, or related field - **Substitution:** Experience and education may be substituted for one another ### **Additional Information** - **Travel:** Occasional travel for meetings or training - **Telework:** May be eligible for telework options - **Application:** Submit a complete State of Texas Application - **Employment Offer:** Contingent upon available budgeted funds - **Salary:** Determined by qualifications and HHSC salary policy - **Military Occupations:** Encouraged to apply if qualified - **Nearest Major Market:** Waco ### **Application Process** 1. **Submit Application:** Complete and submit the State of Texas Application. 2. **Interview:** Selected candidates will be contacted for an interview. 3. **Background Check:** Final candidates will undergo background and reference checks. 4. **Hire:** Successful candidates will receive an employment offer. For more details, visit the [Texas Health and Human Services Commission](https://www.hhs.texas.gov/) website.