Area Manager - Client Relations - HOA Community Management

About the role

We are looking for a leader with a servant attitude who enjoys developing and supporting others. This is an operational team leader position overseeing a staff of HOA Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration. Experience in our industry is not required—we have a fantastic training program and learning system to assist you in becoming the expert.

In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements. The career growth track from this role is into director and senior leadership roles.

Responsibilities

• Become the technical expert and specialist on Texas Property Code
• Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery
• Provide staff with ongoing development, training, and coaching
• Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners
• Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division
• Manage daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness
• Frequent customer evening board meetings and site drives to learn the properties we serve
• Be an always-positive opinion-maker in the leadership team and believe in the good in people

Requirements

• At least 6 years of solid leadership and management experience in a customer service environment
• Led a team with ten employees or more for at least 6 years
• Managed a demanding service product with deadlines and legal requirements
• Bachelor's degree
• Willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.
• Competitive and quality oriented with a talent for team development and motivation
• Deadlines and accuracy matter to you a great deal
• Committed to providing great customer service, proactive communication, and technical accuracy
• Positive attitude

Benefits

• Recognized as Best Places to Work consecutively since 2007
• Fastest Growing Company - Fast Track 50 in 2020
• Privately owned with over 20 years in business—never had to lay anyone off
• Work / Life balance
• 5 weeks of PTO
• Forty paid hours per year for community service activities
• 11 annual paid holidays
• Paid Training - Internal Learning and Development Management System
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)
• Phone and Mileage Reimbursement
• Well-structured career track plan with a 6-month review

Pay

$65,000 - $70,000 based on experience

Schedule

Full-time position, more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m. This is a salaried position, exempt from overtime.

Reports to: Division President for Client Relations
Office Location: 9151 Blvd 26 – Suite 375-B North Richland Hills, TX 76180