Area Manager - Client Relations - HOA Community Management
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: EEO, legal, application instructions, duplicated lines, cookie/navigation etc. Must preserve all substantive info.
We need to parse the posting and extract sections.
Let's identify content:
- Intro: "Do you want to oversee your own team? ..." This is like About the role? Could be "About the role". We'll put that as prose under About the role
.
- Then description of role: "Our Client Relations Manager is an operational team leader over a staff of HOA Community Managers..." etc. That could be part of About the role or Responsibilities. We'll decide.
- Essential Duties And Responsibilities list: bullet points.
- Requirements: "We would like to see at least 6 years of solid leadership and management experience, along with a bachelor's degree." Also earlier: "Have you led a team with ten employees or more, for at least 6 years, and managed a demanding service product with deadlines and legal requirements?" Also "Experience in our industry is NOT required." Also "Candidates from hospitality, retail and restaurant can be very successful..." Also "Are you willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.?" Also "We are looking for someone with a talent for team development and motivation. We would like you to be competitive and quality oriented. Deadlines and accuracy matter to you a great deal. Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words – rather, it is what describes you! These traits, together with a positive attitude, will determine your level of success in this role." Also "All we ask for is a leader with a servant attitude who enjoys developing and supporting others." Also "We would like to see at least 6 years of solid leadership and management experience, along with a bachelor's degree." Also "Our vibrant culture is everything to us..." etc.
- Qualifications: maybe education: bachelor's degree. Also experience: 6+ years leading team of 10+, etc.
- Skills: team development, motivation, competitive, quality oriented, deadlines, accuracy, proactive communication, technical accuracy, positive attitude, servant attitude, etc.
- Benefits: list: "5 weeks of PTO", "Forty paid hours per year for community service activities", "11 annual paid holidays", "Paid Training - Internal Learning and Development Management System", "Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program", "Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)", "Phone and Mileage Reimbursement", "Well-structured career track plan with a 6-month review", "Reports to the Division President for Client Relations". Also "Recognized as Best Places to Work consecutively since 2007. Fastest Growing Company - Fast Track 50 in 2020. San Antonio-based homeowners’ association management company. (With offices throughout Texas and Phoenix, Arizona) Privately owned with over 20 years in business and during those years, we have never had to lay anyone off." Might be considered benefits or company info. We'll include under Benefits.
- Pay: "The salary range is $65,000 - $70,000 based on experience."
- Schedule: "This is a full-time position, more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m. This is a salaried position, exempt from overtime." Also "Are you willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.?" So schedule details.
We must not include sections with filler like "commensurate with experience". We have actual pay range, so include Pay.
We must not include sections like "Qualifications" if we have no specific content? We have bachelor's degree and experience. That's qualifications. So include.
We must not repeat job title as heading. So no heading for "Department Team Leader – Client Relations Manager (Area Manager)". We'll start with About the role.
We must not include duplicated lines. Ensure we don't repeat same bullet.
We must not include application instructions like "Please visit our website at www.spectrumAM.com to learn more..." Actually that is not application instruction but company info. Might be okay to keep as part of About the role? It's not application instruction. It's okay.
We must remove EEO line at end: "Spectrum Association Management is an Equal Opportunity Employer." Remove.
Also remove duplicated lines like "Please visit our website at www.spectrumAM.com to learn more about our company and industry." and later "For more information about Spectrum Association Management, visit our website at https://spectrumam.com". Might be duplicate; we can keep one instance? The instruction: remove duplicated lines. So we should keep only one mention. Let's keep the first maybe.
Now craft HTML.
Structure:
About the role
... (intro paragraphs)
Responsibilities
- ... each duty
Requirements
... maybe combine experience and education?
Qualifications
... maybe education?
But we might combine Requirements and Qualifications? The instruction: prefer a few substantive sections over many thin ones. So we could merge Requirements and Qualifications into one section, maybe "Requirements". But we have headings list; we can choose to include only those with real content. Could include Requirements (experience, education) and Skills (traits). Benefits, Pay, Schedule. Let's decide sections: - About the role (intro) - Responsibilities (essential duties) - Requirements (experience, education, willingness for evening meetings, etc.) - Skills (team development, motivation, competitive, quality oriented, deadlines, accuracy, proactive communication, technical accuracy, positive attitude, servant attitude) - Benefits (list) - Pay (salary range) - Schedule (hours, evening meetings, full-time, exempt) We must ensure each heading has substantive content. Now extract content precisely. About the role: combine the initial motivational questions and description of role and company info. Let's draft:Do you want to oversee your own team? Do you want to work in a stable, recession-proof industry? Do you want to have a significant impact at work, make a difference, and grow professionally? Are you an experienced team leader with a proven record of accomplishment in a customer service environment? Have you led a team with ten employees or more, for at least 6 years, and managed a demanding service product with deadlines and legal requirements? Are you willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.? We are looking for someone with a talent for team development and motivation. We would like you to be competitive and quality oriented. Deadlines and accuracy matter to you a great deal. Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words – rather, it is what describes you! These traits, together with a positive attitude, will determine your level of success in this role. Our Client Relations Manager is an operational team leader over a staff of HOA Community Managers. Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration. Experience in our industry is NOT required. We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others. Candidates from hospitality, retail and restaurant can be very successful in our industry and weekends are free, and holidays are celebrated with family and friends. Please visit our website at www.spectrumAM.com to learn more about our company and industry.
That seems comprehensive. Now Responsibilities: list from "Essential Duties And Responsibilities". Let's extract each bullet: - Become the technical expert and specialist on Texas Property Code - Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery. - Provides staff with ongoing development, training, and coaching. - Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners. - Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division. - Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness. - Frequent customer evening board meetings and site drives to learn the properties we serve. - Be an always-positive opinion-maker in the leadership team and believe in the good in people. - This is a full-time position, more than 40 hours per week with some evening meetings to attend. Office hours are Monday through Friday, 8 a.m. to 5 p.m. This is a salaried position, exempt from overtime. Note: The last bullet about full-time etc might be more schedule; but it's in responsibilities list. We could keep it there or move to Schedule. To avoid duplication, maybe keep schedule separate. But the instruction: preserve ALL substantive information; we can keep it in Responsibilities but also schedule section? Might duplicate. Better to keep schedule separate and not duplicate that sentence. So we will exclude that sentence from Responsibilities and put in Schedule. Thus Responsibilities bullets (excluding the full-time line). Let's list: - Become the technical expert and specialist on Texas Property Code - Manage, lead, and develop a team of Community Managers and other staff to ensure a consistent service product delivery. - Provides staff with ongoing development, training, and coaching. - Develop relationships with the Board of Directors we serve and solve escalated challenges from our homeowners. - Work closely with the Division Director on the development of the staff, customer portfolio, and direction of the division. - Manages daily activities, including determining specific Community Manager work assignments, reviews employee activities for completeness, accuracy, and effectiveness. - Frequent customer evening board meetings and site drives to learn the properties we serve. - Be an always-positive opinion-maker in the leadership team and believe in the good in people. Now Requirements: combine experience, education, willingness for evening meetings, etc. From text: "We would like to see at least 6 years of solid leadership and management experience, along with a bachelor's degree." Also earlier: "Have you led a team with ten employees or more, for at least 6 years, and managed a demanding service product with deadlines and legal requirements?" Also "Are you willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.?" Also "Experience in our industry is NOT required." Also "All we ask for is a leader with a servant attitude who enjoys developing and supporting others." Also "Candidates from hospitality, retail and restaurant can be very successful in our industry and weekends are free, and holidays are celebrated with family and friends." Also "Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family." Might be more about culture; but we can include as requirement? Might be fluff. We'll keep core requirements: 6+ years leadership managing team of 10+, bachelor's degree, willingness to attend evening meetings, servant attitude, etc. We'll produce a paragraph summarizing. Now Skills: list traits: talent for team development and motivation, competitive, quality oriented, deadlines and accuracy matter, providing great customer service, proactive communication, technical accuracy, positive attitude, servant attitude. We'll bullet. Now Benefits: list: - 5 weeks of PTO to allow for rest, travel, family, and your hobbies. - Forty paid hours per year for community service activities. - 11 annual paid holidays. - Paid Training - Internal