Area Manager

About the role

Diversified Maintenance is hiring an Area Manager responsible for the overall supervision of janitorial staff at assigned sites. The Area Manager ensures customer satisfaction through the delivery of quality service in a timely manner within the established budget.

Responsibilities

• Selection and placement of janitorial personnel; hiring decisions, performance appraisals, design and implement career development and performance improvement plans
• Understand and champion the company's strategic principles, core values, and people culture
• Assign duties and tasks to employees and inspect work for cleanliness and completion; review work performed to ensure quality of service to customers
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
• Conduct new hire orientation, safety training, job training, etc., to assure hourly employees can perform tasks efficiently and safely
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment, and supply orders
• Create an open line of communication by assisting in employee relations problems and coaching and counseling employees to empower success
• Establish relationships with customers by visiting accounts regularly to ensure the highest quality of service
• Resolve problems and complaints in a timely manner to maintain customer satisfaction
• Document customer contacts and concerns on an ongoing basis and assist with follow-through to ensure issues are resolved; delegate tasks to address customer concerns
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract
• Ensure all mandatory Quality Control site visits are completed and recorded
• Spend time at account locations to support outcomes that meet customer needs

Requirements

• High school diploma or equivalent
• Minimum of two (2) years of management experience in a service-related industry, preferably the janitorial industry
• Business-level oral and written communication skills; ability to speak, read, and write fluently in English
• Ability to multitask and adapt to changing environments
• Excellent customer service skills; active listening skills
• Ability to lead and encourage teamwork; ability to negotiate and resolve conflict

Preferred Qualifications

• Bilingual (Spanish)
• Prior cleaning or janitorial experience
• Familiarity with custodial practices and commercial cleaning standards
• Knowledge of floor care techniques including buffing and waxing
• Experience in industrial cleaning or facilities maintenance

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time accrued at a rate of 3.08 hours biweekly (unused vacation is only paid out where required by law)