AREA LEASING SUPPORT MANAGER

Key Responsibilities

• Support leasing staff across the portfolio by providing guidance, training, and coverage when needed.
• Monitor, track, and follow up on all leads and inquiries to maximize conversion rates.
• Lease single-family homes, build-to-rent communities, condominiums, and multi-family units as assigned.
• Provide on-site coverage at properties in the absence of leasing staff to ensure seamless operations.
• Ensure all move-ins are cleared, units are rent-ready, and residents receive a smooth transition into their new homes.
• Process and clear all move-outs from ADT (or related systems) in a timely and accurate manner.
• Collaborate with property teams to achieve occupancy and revenue goals.
• Conduct regular property visits to support staff, monitor leasing performance, and inspect property to ensure marketing/advertising materials are accurate and up to date.
• Aid in new hire onboarding and training for leasing agents to ensure consistency in leasing practices.
• Review market surveys and provide feedback to ensure pricing remains competitive within the market.
• Aid in implementing leasing and marketing strategies to drive traffic and improve occupancy.
• Maintain accurate leasing records and prepare required reports by established deadlines.
• Provide excellent customer service to prospective and current residents by addressing inquiries, concerns, and service needs promptly.
• Uphold compliance with fair housing laws, company policies, and industry regulations.
• Support other property management functions as directed by leadership.

Qualifications

• 4 years of property management or leasing experience, with multi-site or supervisory experience preferred.
• Proven experience in leasing, property management, or a related field.
• Strong organizational and time-management skills with the ability to meet deadlines.
• Results-oriented with the ability to drive leasing performance and occupancy goals.
• Excellent communication and interpersonal skills; able to effectively support and motivate staff.
• Knowledge of Fair Housing laws and leasing compliance requirements.
• Proficiency in property management software and Microsoft Office Suite.
• Flexibility to travel across assigned portfolio as needed.
• Proven track record of meeting leasing goals and driving occupancy performance.

Key Competencies

• Leadership and team support
• Strong customer service orientation
• Problem-solving and decision-making
• Accountability and attention to detail
• Flexibility and adaptability
• Professionalism and integrity