Area Director, Home Health Operations

Responsibilities

• Working with clinical leaders provides operational oversight for assigned home health branches to ensure consistent performance, service delivery, and accountability.
• Works with clinical managers to provide oversight for assigned home health agencies for management of both operations and field staff, delivering ongoing education based on agency or staff needs, regulatory updates, process improvements, and clinical advancements.
• Support recruitment, onboarding, retention, coaching, and performance management of staff.
• Oversee policies, procedures, and workflow improvements to promote efficiency and compliance.
• Review operational reports, productivity, utilization, visit efficiency, and performance dashboards.
• Maintain effective communication with physicians, referral sources, patients, families, and payers.
• Participate in strategic planning, growth initiatives, and organizational development.
• Ensure timely coordination of services across all disciplines and departments and plans and participate in periodic management meetings to ensure provision of quality care is being delivered, staffing issues, staff competencies and onsite supervisory visits are being conducted according to agency policy.
• Financial Oversight
• Assists and coordinates with the Vice President of Skilled Care, the budget development process, implementation and evaluation.
• Oversight of the clinical revenue cycle including timely documentation, coding, OASIS submission, POC oversight, order signature, claim submission and billing holds.
• Oversee census growth, admissions, retention, and referral development in collaboration with business development.
• Oversee agency budgets, labor management, profitability, and financial performance.
• Compliance & Quality
• Responsible for assigned agencies compliance with all Medicare conditions of participation, state regulations, and accreditation standards.
• Provides ongoing education and corrective action as needed.
• Monitor quality metrics, patient experience and outcomes.
• Maintain readiness for surveys, audits, ADRs, and internal compliance reviews.
• Ensure timely and accurate documentation, OASIS compliance, and chart audits.
• Lead corrective action plans, performance improvement initiatives, and root cause analysis.
• Respond to complaints, incidents, grievances, and risk issues in a timely and professional manner.

Qualifications

• Bachelor’s degree in nursing, Healthcare Administration, Business Administration, or related field required; master’s degree preferred.
• Active RN license preferred or required depending on state and agency policy.
• Minimum of 2 years of progressive leadership experience in home health or post-acute care.
• Strong knowledge of Medicare home health regulations, OASIS, HHVBP, HHCAHPS, and survey readiness.
• Demonstrated experience in operations management, quality improvement, budgeting, and staff supervision.
• Excellent leadership, communication, problem-solving, and organizational skills.

Skills And Abilities

• Strong analytical, organizational, and communication skills.
• Demonstrated knowledge of Medicare home health regulations, state requirements, survey process, reimbursement, and QAPI.
• Experience with chart auditing and quality reporting preferred.
• Proficiency with EMR systems and Microsoft Office.

Leadership Behaviors

• Integrity & Ownership
• Judgment & Decision-Making
• Execution & Performance
• Team & Cultural Impact
• Self-Awareness & Growth