Area Coordinator (SSP II)

About the role

Serving as a student-facing member of the Division of Student Affairs, the work of the Area Coordinator (AC) is structured to support the Mission, Vision, Values and Strategic Priorities of the university. Employed by the Department of University Housing and Residence Life (UHRL), the AC is a full-time, 12-month live-in professional staff member.

Responsibilities

• Case management centering around student support, crisis management, student conduct, supervision and leadership, curriculum implementation and supporting student success.
  • Ensure the safety and security of all members of the residential community.
  • Provide coordinated support for students in need as advised by the university's Care Team.
  • Resolve community related concerns (roommate conflicts, community incidents, etc) utilizing effective interpersonal skills, fact gathering, and analytical skills to determine the severity of the situation and provide necessary steps and resources to resolve it.
  • Maintain confidential records as defined by FERPA, Clery, Title IX, and the CSU Executive orders.
  • Utilize conduct software as trained and directed.
  • Consult with Residence Life professional staff about student medical, physical, and mental health related concerns.
  • Consult and collaborate with campus partners regarding student concerns as needed.
• Leadership & Lead Work Direction/Advising Student Leaders
  • Provide leadership development, work direction and coaching to 1-2 Senior Resident Assistants and 11- 14 Resident Assistants.
  • Lead weekly team meetings and facilitate regular leadership development activities with student staff in designated residential area.
  • Afford assistance in coordinating monthly all-staff meetings that provide on-going professional development opportunities.
  • Ensure regular one-on-one meetings with Senior Resident Assistants (SRAs) and designated one-on-one between AC and Resident Assistants (RAs).
  • Provide on-going feedback and periodic formal review for student staff/leaders.
  • Afford assistance with the recruitment, selection, and placement of student staff/leaders.
  • Afford assistance with the development and implementation of on-going training and professional development opportunities for student staff/leaders.
  • Chair/co-chair selection and training work groups and report updates/needs to the Assistant Director of Residence Life.
  • Afford support for Area Delegate in designated residential community.
• Housing Operations Processes/Administration
  • Oversee and participate in the day-to-day operations of designated residential area including follow up on building maintenance concerns as needed.
  • Coordinate and ensure completion of room changes, key inventory, move-ins and moveouts processes for residents throughout the year including submitting completed paperwork to the appropriate Housing staff.
  • Facilitate periodic Housing processes, including Roommate Agreements and Health and Safety checks, and annual Move-In/Move-out experiences.
  • Support delivery of any confidential written correspondence to residents.
  • Track area expenses and budget for assigned residential community.
  • Complete expense reports for departmental purchases made with a university P-Card.
  • Submit reports as requested (on-call morning reports, annual area report, etc.).

Qualifications

• Thorough knowledge of English grammar, business writing, punctuation and spelling.
• Ability to compose and appropriately format correspondence and reports.
• Knowledge of practices, procedures and activities related to student Residential Life programs.
• General knowledge of intersetment, conflict resolution, and crisis management.
• Knowledge of student conduct policies and procedures.
• Ability to manage multiple tasks and prioritize responsibilities.
• Strong communication and interpersonal skills.
• Experience in a student affairs or related field.
• Master's degree in a job-related field may be substituted for one year of the professional experience.