Arctic Club Hotel - Director of Sales

Be a part of the next chapter of a Seattle icon. The historic Arctic Club Hotel is looking for a passionate hotel sales professional who knows how to get into the market, knock down doors, build relationships, and create new business opportunities. We’re looking for someone who is naturally proactive, someone who wants to be out in the Seattle market meeting clients, growing relationships and finding creative ways to bring new business to the hotel. This role is about more than responding to incoming leads; we want someone who is excited to create the opportunity and uncover new leads. As Director of Sales, you’ll lead efforts to grow room revenue across corporate, group, government and other key market segments while developing new accounts and strengthening existing partnerships. You’ll also work alongside an established hotel team and a robust catering and events program for the iconic Northern Lights Dome Room. You Might Be a Great Fit If You Have strong hotel sales experience and understand the Seattle marketLove meeting people, making connections and building relationshipsAre energized by prospecting and developing new accountsEnjoy getting out from behind the desk and into the marketKnow how to uncover potential leads and get to the decision makerAre motivated by goals and seeing your efforts translate into revenueBring creativity, curiosity and new ideas to the sales processWant to represent a hotel with history, personality and some of Seattle’s most unique spacesKnow how to motivate, encourage and build a sales team If you’re a relationship builder, proactive salesperson and hospitality person at heart, we’d love to meet you. Come help us build what’s next at the Arctic Club Hotel. At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. What We Offer Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties—because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together! POSITION SUMMARY: The Director of Sales is responsible for generating new business, growing existing accounts, implementing Oxford Collection of hotels programs, mentoring and growing sales staff, achieving monthly room revenue goals and increasing market share penetration for the hotel. This position Leads sales teams to maximize revenue potential by achieving monthly, quarterly and annual profitable sales revenue goals and is responsible for direct sales efforts to corporate, government and group clientele. The Director of Sales will establish and maintain excellent working relationships with current clients and future business prospects. ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times. Sales / Relationships (50%): Maintain an active prospecting effort and pipeline by following up on all leads to book strong and profitable business for the hotel Evaluate new and repeat business opportunities maintaining close contact with prospects and clients to determine their needs and expectationsStay up to date on market trends, the news, new business coming into the area and other opportunities potentially resulting in room revenue or partnershipsAnnually achieve sales segmented revenue goals, overall room revenue goals and meeting and catering revenue goalsAchieve weekly and monthly sales call goals Participate in weekly sales and revenue callsActively participate in industry related and community organizations, may require occasional representation at tradeshowsDevelop relationships and make contact with client base within the assigned marketEstablish strong rapport with clients maintaining communication prior to hotel stayEntertain and network with clients on site at hotel receptions and at off-site locationsComplete inbound and outbound sales calls, requires reliable vehicle to perform outside sales calls.Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager. Sales Leadership (20%): Responsible for the performance management process of the sales team ensuring all sales associates are trained in accordance with the Company Sales Process. Assist sales team with account deployment, regular comp shops and rate reviews. Develop the sales teams through ongoing coaching, feedback, development opportunities and training.Assist the Regional Director of Sales and Sales Managers with performance management, performance reviews, hiring, and employee relations effectively anticipating, preventing, identifying and solving problems in the workplace. Business Planning and Administration (20%): Continually assess hotels competitors’ rate strategy, top accounts, amenities and services to expand industry knowledge. Spearhead the development of the annual selling plan collaborating with the Vice President of Sales and Corporate Director of Marketing on advertising & marketing strategies. Financially assess revenue reports, forecasts and STAR reports, making recommendations to the GMUtilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performanceGenerate, analyze, utilize, review and maintain data, sales reports, rates and group bookings on a daily, weekly, monthly and quarterly basis. Review all RFP’s and rate agreements. Assist sales team with developing quarterly sales production goals. Assist operations with the revenue management program at each property. Assist GM’s to ensure systems are monitored daily and to ensure maximum room revenue Other (10%): Communicate effectively with all hotel staff to ensure smooth delivery of services through BEO meetings, group resumes, morning standup and continued communicationCommunicate effectively with the home office support team to strategize on revenue and marketing opportunitiesOversee and manage Sales Coordinator if assigned Maintain organized work areas while adhering to sanitation and cleanliness standardsAssist GM with appropriate reports and special projects and other hotel related duties as assignedAdhere to attendance policies and maintain regular availability for scheduled shifts Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority. Core Skills And Values Business Expertise – Understands this industry; its standards, practices and processesCompany Character – Supports company vision and valuesCustomer Service – Understands and meets the needs of customersInterpersonal Communication – Relates well to peopleManagerial Focused – Guides people and processes to achieve objectivesNegotiation Skills – Successfully closes negotiationsResults Focused – Consistently delivers resultsSales, Persuasion, Influence – Establishes rapport and trust, overcomes objections Preffered Education & Experience High School Diploma or GED preferredBachelor’s degree preferred5+ years Sales experience preferredExperience with Microsoft Office productsHospitality Experience preferred Job Requirements Proof of eligibility to work in the United StatesValid driver license and proof of insuranceReliable transportation to and from workAbility to work a flexible schedule including evening, weekends and holidaysRegular and reliable attendanceAbility to travel Physical Requirements Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequentlyMust be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objectsMust be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basisWhile primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)Must be able to climb stairs both inside and outside in a variety of weather conditions The Oxford Collection of hotels is proud to be an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All offers are contingent on pre-employment screening.