Architect - Generative Voice Bot - Hybrid in MN, DC, or Remote

Primary Responsibilities

• Spearhead the architecture, delivery, and bot certification readiness of multi channel conversational agent platforms leveraging agentic AI, ensuring production grade quality across voice and digital channels
• Design, implement, and govern scalable cloud architectures with a strong focus on observability, performance, resiliency, and security, aligned with bot certification standards
• Lead bot certification efforts by defining and enforcing architectural guardrails, validation criteria, and readiness checkpoints to ensure compliant, reliable, and scalable deployments
• Evaluate emerging trends in the voice AI ecosystem, including new tools, frameworks, and APIs, and drive adoption of capabilities that improve scalability, cost efficiency, and certification outcomes
• Lead proof of concepts and pilots for next generation voice, generative, and multi modal experiences on scalable cloud platforms, progressing certified solutions into production
• Define and implement security controls, governance guardrails, and compliance practices to meet organizational, regulatory, and certification requirements
• Collaborate with stakeholders and cross functional teams to align technical strategy with business objectives and clearly communicate architectural and certification standards across the organization
• Mentor engineering teams on voice AI and bot certification best practices, fostering a culture of quality, innovation, and continuous improvement

Required Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience in Artificial Intelligence or Conversational AI
• 3+ years of hands-on experience in architecting systems on public clouds (AWS/GCP/Azure) with a strong command of Infrastructure as Code tools
• 1+ years building enterprise-grade AgenticAI solutions with exposure to populate frameworks like LangGraph/Google ADK/Autogen
• Experience integrating voice bots into diverse environments including telephony systems (IVR), web/mobile applications or smart devices
• Experience designing/delivering enterprise-grade solutions in the voice agent space
• Experience in designing, implementing, and deploying distributed systems using microservices architecture
• Proven exposure to newer protocols in AgenticAI space like MCP/A2A/ACP/ANP
• Proven exposure to modern observability platforms to ensure comprehensive visibility of the solutions