Voice Bot Engineer

About the role

We're seeking an experienced and inventive Voice Bot Engineer to lead the design, development, and deployment of intelligent voice bot systems across our customer service platforms, including phone and web interfaces.

Responsibilities

• Architect and implement robust voice bot solutions that operate effectively across phone-based IVR systems and web-based voice interfaces.
• Integrate bots with LLMs and MLMs to create dynamic, multilingual, context-aware conversations.
• Collaborate with UX designers to build conversational flows that feel natural, human-like, and contextually adaptive.
• Connect voice bots to internal APIs, CRMs, and knowledge bases to power real-time interactions.
• Design systems for managing fallback behaviors, intent resolution, escalation, and sentiment analysis.
• Ensure compliance with security, privacy, and regulatory standards, especially in financial and consumer data contexts.

Requirements

• 5+ years of experience developing production-grade voice bots or conversational AI systems.
• Proven success integrating bots into telephony systems (Asterisk, Twilio, Amazon Connect, Google Dialogflow CX, etc.).
• Deep familiarity with building voice experiences for the web (Web Speech API, VUI design, etc.).
• Hands-on experience interfacing bots with LLMs (Gemini, OpenAI, Anthropic, Cohere) and MLMs for multilingual interactions.
• Proficiency in languages like Node.js, Typescript, or Python for backend integrations.
• Experience working with speech recognition (ASR) and text-to-speech (TTS) engines.
• Comfort with real-time messaging, API integrations, and scalable architecture patterns.
• Excellent communication skills and a strong sense of ownership in delivering user-facing features.

Preferred Qualifications

• Experience in the mortgage, fintech, or regulated financial services domain.
• Familiarity with prompt engineering.
• Exposure to sentiment detection and emotion-aware dialogue systems.

Pay

The annual salary for this position generally ranges between $120,000 – $140,000.

Schedule

This is a remote opportunity to work from home.