Arcade Attendant- Full Time, Family Fun Centers (Harrah's Atlantic City)

About the role

The Arcade Attendant uses all aspects of Family Style Service to ensure a safe, fun-filled, and exciting environment for our Arcade guests. This position provides change for Arcade guests and oversees the children’s area.

Responsibilities

• Provides excellent service by making change for Arcade guests.
• Uses proper cash handling procedures for any assigned bank funds.
• Maintains accuracy while processing sale transactions and making change.
• Signs out, secures, utilizes, and returns bank funds according to policy.
• Develops an excellent understanding of the games within the Arcade and the prize assortments.
• Uses that knowledge to answer guest questions and proactively offer information to guests to build relationships and maximize Arcade revenues.
• Adds to the understanding of the kiosk operations as well as the Redemption POS operations to assist guests appropriately and accurately.
• Actively monitors the Arcade to ensure a safe environment for guests of all ages.
• Reports any suspicious persons or activity to the Supervisor or Security immediately.
• Maintains a clean, safe, and fun area for the maximum enjoyment of our guests.
• Completes any stock counts or other projects as assigned by the Supervisor/Manager.
• Works with Supervisors to display and maintain Redemption counter according to established merchandising standards.
• Reports any stock or supplies needing replenishment.
• Provides accurate information regarding the property and the amenities it has to offer.
• Completes other assignments as requested by management.

Qualifications

• A high school diploma or equivalent preferred.
• Prior customer service experience preferred.
• Demonstrates a pleasant and enthusiastic demeanor at all times.
• Smiling and eye contact are required.
• Literate and fluent in English.
• Ability to perform basic math skills.
• Adheres to all regulatory, company and department policies and procedures.

Additional Requirements

• Requires prolonged standing and mobility.
• Requires the use of a microphone.
• Requires frequent bending, reaching, stooping.
• Requires accurate monetary transactions.
• Requires normal vision range.
• Requires the ability to distinguish letters and symbols.
• Requires regular, predictable attendance.
• Requires the ability of lifting up to 25 lbs.