Casino Service Host - Full Time (Harrah's Atlantic City)

Responsibilities

• Proactively greet guests in VIP check-in and High Limit gaming spaces (where assigned)
• Issues complementaries in accordance with established comping guidelines
• Handles difficult guests and situations in a calm, professional and prudent manner
• Maintains close ties with customers to engender loyalty
• Seamlessly coordinates with VIP Check-in, Executive Host team and employees throughout property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to deliver a superior customer experience
• Proactively identifies and resolves service failures; takes immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions
• Identifies ways to increase efficiencies and to improve products or services
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business

Qualifications

• Three to five years’ experience casino/hotel, customer service, host or other account management experience (Luxury service experience preferred)
• Multilingual preferred
• Excellent interpersonal, communication, problem solving, and analytical skills required
• Must present well-groomed professional appearance
• Able to think independently in making decisions to maximize customer service experience and program profitability
• Able to effectively manage time and perform multiple tasks simultaneously
• Systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
• Strong attention to detail with both trip logistics and customers
• Excellent customer service skills
• Able to listen and respond to visual and aural cues

About the role

Works to resolve customer issues using a rich set of tools which include real time customer data. Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Pay

Starting Salary $50,000

Schedule

Position is designated as Atlantic City Operations for cross-property marketing purposes.