Arcade Attendant

About the role

The Arcade Attendant works in various attractions at Great Wolf Lodge, including the Arcade, Ropes Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall, and other attractions within the Family Entertainment Center. Their responsibilities include ensuring customer safety and satisfaction.

Responsibilities

• Communicate with guests for transactions, process registrations, and complete orders.
• Educate guests on the Ropes Course, Rock Wall, and MagiQuest game play and wand operation.
• Maintain the daily operation of the MagiQuest game, document and escalate any issues to the Retail Manager on Duty.
• Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction.
• Ensure the daily operation of the attraction adheres to operating procedure guidelines.
• Outfit participants with correct safety equipment, make adjustments, and properly attach equipment.
• Inspect all safety equipment to ensure proper function.
• Absorb and assist in possible emergency situations and help scared participants.
• Engage in suggestive selling and provide outstanding customer service.
• Assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing.
• Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
• Ensure the attraction adheres to the highest standards of cleanliness, presentation, and service.
• To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies.
• Assist in other retail outlets/attractions as needed.

Requirements

• Must be at least 16 years old to work in the Arcade area; 18 years old to work on the Ropes Course.
• Some High School education or equivalent.
• Comfortable being at heights of 30 feet or more for extended periods of time.
• Flexibility regarding scheduling based on business demands.
• Experience utilizing basic math skills with ability to add, subtract, multiply, and divide.
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.
• Successful completion of a criminal background check and drug screen.

Qualifications & Skills

• Previous experience demonstrating strong customer service.
• Ability to multi-task and prioritize a variety of tasks with minimal direction.
• Previous experience with cash transactions and Point of Sale systems.
• Proven teamwork skills.
• Enthusiastic and energetic.
• Comfortable working in varying weather conditions.

Physical Requirements

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily.
• Ability to bend, twist, and stretch.
• Ability to work in a loud environment with flashing lights.
• Capable of fully extending arms overhead.
• Dexterity to pinch/squeeze with force.
• Candidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave