Arcade Attendant

Position Overview

The Gamekeeper is the frontline face of the arcade, responsible for creating a fun, welcoming experience for every guest. This role handles transactions, restocks prizes, maintains cleanliness, and assists with daily operations to keep the arcade running smoothly.

Key Responsibilities

• Greet and assist guests with enthusiasm, professionalism, and a focus on outstanding customer service
• Promote token packages, arcade promotions, and loyalty programs
• Absorb customers with operating claw machines and redeeming prizes
• Operate the POS system for transactions and reloads
• Answer guest questions and resolve issues promptly and professionally
• Maintain a clean, organized, and safe arcade environment, including machines and store presentation
• Restock plushies, prizes, and merchandise regularly
• Monitor token usage and track inventory as needed
• Report any technical or maintenance issues to management
• Perform opening, mid-shift, and closing duties, including register counts and store prep
• Create a fun and memorable experience that encourages repeat visits

Skills & Requirements

• Friendly, upbeat, and confident communicator with strong customer service skills
• Dependable, punctual, and detail-oriented
• Ability to multitask and thrive in a fast-paced environment
• Comfortable with basic technology, including POS systems and mobile apps
• Basic math and cash handling skills
• Previous experience in retail, sales, or customer service preferred
• Must be at least 16 years old
• Available to work evenings, weekends, and holidays

Benefits

• Competitive hourly wage
• Free tokens and discounts
• Fun and interactive work environment
• Opportunities for growth and advancement