ARC Store Manager

Responsibilities

• Create and sustain a pleasant and hospitable work environment and maintain good customer relationships.
• Be well-versed in, and ensure compliance to, Guide to Thrift Store & Donation Centers Operations manual and all other policies and procedures by all store personnel (to include verbal and written warnings).
• Maintain a profitable operation by meeting sales, production, and expense budget goals.
• Ensure that all production is taken from the back room and properly displayed on the sales floor.
• Receive applications, participate in interviewing of applicants when needed, and recommend applicants for employment to the Administrator, Store Supervisor, or designate.
• Conduct regular evaluations of store personnel, identifying performance strengths and areas of development. Recommend training as necessary.
• Conduct monthly staff and safety meetings.
• Ensure that all safety measures are consistent with The Salvation Army policy and Government regulations and all personnel are in compliance.
• Schedule all sales associates (and unpaid staff) to ensure full coverage in store at all times. Post weekly work schedules for all store personnel.
• Submit completed payroll information biweekly for all store personnel noting signatures, absenteeism, overtime, etc.
• Order merchandise to keep the store well stocked. Ensure all merchandise is “ragged out” and colorized in accordance with the Territorial ARC Rag Out Calendar.
• Provide training, direction, and supervision for new employees (and unpaid staff) along with retraining for all personnel, as necessary.
• Ensure that all paper work and sales reports are completed and forwarded to the finance department daily.
• Report to Administrator any site visits and/or communication from OSHA (Occupational Safety and Health Administration) and CPSC (Consumer Product Safety Commission) Fire/Building/City/Town/Local inspector.
• Verify inspector credentials by getting business card and contact details to forward to Administrator.
• Attend manager meetings and keep store personnel informed of new policies and directives.
• Protect property and buildings. Report safety hazards, property damage and personal injuries to Administrator, Store Supervisor, or designate.
• Support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing professional conduct, work habits, and supervision to beneficiaries as directed by Supervisor.

Qualifications

• High school diploma or equivalent.
• Experience in sales preferred.
• Ability to lead, manage, and motivate others.
• Ability to read and interpret simple income and expense reports.
• Valid driver’s license with acceptable DMV record.
• Excellent communication skills.
• Flexibility and willingness to work in any store location under the supervision of this ARC Center.