ARC Operations Manager

About the role

The primary purpose of the ARC Operations Manager is to support a highly efficient and effective word-processing and document-services operation. This role serves as an accessible resource for all firm personnel, proactively engaging with users and assisting with their document needs.

Responsibilities

• Manage Intake Requests.
  • Monitor service and resource request system queues and take appropriate action(s).
  • Assess each request and estimate the completion time.
  • Communicate with requester if there are any questions on the intake.
• Cookbook Workflow.
  • Assess priorities for ARC staff.
  • Oversee responsibility for special projects.
  • Arrange for adequate coverage when staff are absent.
  • Absess the need for overtime.
  • Oversee training and assignment of work to Opensity backfill and other temporary staff.
• Ensure Quality.
  • Ensure quality control through thorough proofing and editing of department work products.
• Create Structure.
  • Work closely with department management on developing and implementing policies and procedures.
  • Enhance user services and relationships.
  • Asees the need for equipment and software.
  • Provide risk management guidance.
  • Understand ethical wall management.
  • Oversee ARC file storage management and file retention program.
  • Recommend automation enhancements.
• Assess Performance.
  • Participate in recruiting and training new ARC personnel.
  • Conduct or provides input in performance evaluations.
  • Monitor attendance.
  • Provide routine feedback to staff relating to performance.
  • Recommend disciplinary action when appropriate.
• Provide Information.
  • Report regularly to department management on team goals, objectives, projects, and accomplishments.

Requirements

• Holds a high school diploma, with a bachelor’s degree preferred.
• Bring at least three years of experience in law-firm practice support or word-processing services, including prior supervisory or management experience.
• Demonstrate advanced proficiency in Microsoft Word, Outlook, PowerPoint, and Excel, along with strong typing skills of at least 70 WPM, excellent grammar and proofreading abilities, and familiarity with legal terminology, forms, and electronic court filing.
• Experience with legal-specific software such as AIA, NetDocs, WorkShare, Litera Change-Pro, and BigHand Dictation is strongly preferred.

Qualifications

• Growth Mindset: Self-motivated with a passion for continuous learning and problem-solving.
• Communication: Strong verbal and written communication abilities.
• Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently.

Skills

• Microsoft Word
• Outlook
• PowerPoint
• Excel
• Advanced typing skills
• Excellent grammar and proofreading abilities
• Familiarity with legal terminology, forms, and electronic court filing
• Experience with legal-specific software such as AIA, NetDocs, WorkShare, Litera Change-Pro, and BigHand Dictation

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• Short and Long-Term Disability
• 401(k)-Retirement Savings Plan
• Paid Time Off
• Sick Leave
• Paid Holidays
• Employee Assistance Program

Pay

The targeted salary range for this position is from $95,000 – $115,000, which reflects the firm's good faith and reasonable estimate of possible compensation at the time of posting. Actual pay will depend on several factors, such as the candidate's experience, qualifications, and location.

Schedule

The role requires strong initiative, the ability to work independently with minimal supervision, and the interpersonal skills necessary to collaborate effectively with personnel at all levels. The role requires exceptional organizational, communication, and problem-solving skills, as well as the ability to multitask efficiently and maintain regular, predictable attendance, including working beyond standard hours when needed.