Arborist Account Manager

About the Role

Join Joshua Tree Experts, Austin's premier tree care company, as an Arborist Account Manager. This pivotal role offers a year-round opportunity to apply your expertise in Tree and Plant Health Care while enjoying exceptional and rewarding earning potential. Bring your knowledge and experience in tree care, tree evaluation, plant health care (PHC), and industry-approved practices to the forefront.

Responsibilities

• Use consultative sales techniques for sales prospecting and building lasting business relationships.
• Propose job costs and provide timely estimates to both prospects and clients.
• Negotiate contracts and collaborate with office staff to schedule work.
• Create work orders and instruct crews on key job scope elements to ensure client expectations are met.
• Set up crews, communicate ongoing work, and ensure job completion to client satisfaction.
• Follow up with customers promptly after job completion to address any concerns and ensure satisfaction.
• Obtain referrals, network with peers, and actively seek new business opportunities.
• Demonstrate ethical behavior, integrity, and promote a positive company culture as a role model.
• Continuously engage in prospecting for new business opportunities.
• Accurately estimate time and costs for crews performing pruning, removal, cabling, stump grinding, and plant health tasks.
• Conduct site inspections to prepare proposals.
• Build and maintain long-term client relationships with timely follow-ups.
• Maintain a neat, clean, and professional appearance on customers' properties, following the Joshua Tree Sales Standard.
• Collaborate with the marketing team to develop and implement marketing campaigns and initiatives.
• Attend industry events and conferences to build relationships and promote the Joshua Tree Experts brand.
• Maintain a comprehensive understanding of Joshua Tree Experts services and the competitive landscape.

Requirements

• High school diploma.
• 4 - 5 years working knowledge of arboriculture.
• Certified as an ISA Certified Arborist.
• Customer service, prospecting, and communication skills.
• Strong persuasion, negotiation, and closing skills.
• Flexibility to work varying hours to meet job demands.
• Valid driver's license.

Skills

• Knowledge of tree identification and plant health care, including insect and disease management.
• Effective pricing of tree care recommendations and other services.
• Proven sales track record with the ability to meet sales goals.
• Excellent customer service, telephone etiquette, and organizational skills.
• Ability to multitask, prioritize, identify problems, and collaborate on solutions.
• Attention to detail, analytical skills, and basic computer and math proficiency.
• Strong listening, verbal, and written communication skills.
• Reliable, self-motivated, with a positive and upbeat attitude.

About Us

At Joshua Tree Experts, we firmly believe that the brilliance of our future is shaped by the exceptional talent within our team. If you yearn to be recognized for your hard work, thrive in an environment where you can contribute with minimal supervision, and aspire to make a real impact both for your company and the clients you serve, we invite you to connect with us for an interview.