Arbiter/Failed Claims Technician

Essential Duties And Responsibilities

• Perform routine, professional pharmacy functions.
• Respect and maintain confidentiality guidelines of HIPAA.
• Follow and aid in enforcement of all company policies and procedures.
• Answer all emails in the arbiter email box in a timely and accurate manner.
• Responsible for orders in failed claims and high co-pay queue.
• Ensure insurance information is accurate for correct adjudication.
• Accountable for checking patient history for refill too soon, increase/decrease of dose, and duplicate scripts.
• Ensure all prior authorizations are started in a timely and accurate manner.
• Responsible for other duties as assigned.

Education And Experience

• A High School Diploma or equivalent.
• Registered Pharmacy Technician with the State of Florida.
• Possession of a preferred national certification (CPhT).
• One year minimum of pharmacy experience.
• Knowledge of health insurance plans.
• Familiarity with Microsoft Word, Excel, and Outlook.

Knowledge, Skills, And Abilities

• Attention to detail.
• Ability to handle multiple activities or interruptions at once.
• Ability to communicate effectively, patiently and courteously.
• Focused team player, who can work in conjunction with pharmacists, other departments, customers, and management.
• Ability to perform repetitious work accurately.

Work Environment / Physical Demands

• This position is in a typical office environment which requires prolonged sitting and standing in front of a computer.
• In addition, this position requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including the operation of standard computer and phone equipment.
• May have occasional high stress when dealing with customers/clients and employees.
• This position may be required to work long hours.