Aragon Ballroom - Usher/Scanner/ID Checker/Coat Check

About the role

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This role will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue from the moment they step through the doors.

Responsibilities

• Ticket Scanner Job Functions:
  • Welcome guests with a smile
  • Scan guest tickets upon entry to the venue
  • Allow guests with valid tickets to enter
  • Advise guests with invalid tickets what their recourse is
  • Answer guest questions
  • Check-in guests on VIP list
• Usher Job Functions:
  • Aid guests with locating their seats
  • Check tickets for entry into various seating locations throughout the venue during the event
  • Provide assistance to guests with special needs, such as helping with seating accommodations
  • Guide guests to exits or provide other instructions or assistance in case of emergency
  • Assist with guest complaints, giving directions and keeping the venue safe, clean and presentable
  • Monitor crowd for behavior that needs to be addressed by venue management or law enforcement personnel
  • Assist guests with any questions or needs
  • Provide great customer service to all of our guests to ensure a memorable experience
  • Follow all health and safety guidelines issued by State and Local government
  • Perform all other duties as assigned or needed
• Cloth Check Job Functions:
  • Take patrons' coats at events and hang neatly in designated spots
  • Give patron a ticket to enable them to pick up their coat
  • Ensure each patron receives the proper coat
  • Take payments as needed
  • Answer questions and handle complaints from customers
  • Collect lost items after events and store them
  • Handle lost and found requests

Qualifications

• Must be at least 18 years of age
• Customer service friendly attitude and exceptional communication skills
• Sense of urgency
• Time management
• Critical thinking and decision making
• Ability to work in fast-paced environment

Preferred

• High school diploma or equivalent
• At least 2 years in Customer Service and communications
• Valid BASSET certification
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances
• Acute sense of judgment, tact, and diplomacy
• A strong-sense of teamwork and ability to execute programs