AR Supervisor

About the role

This is an opportunity to own the full AR cycle in a B2B environment, shaping processes, mentoring a team, and partnering closely with stakeholders across the business.

Key Responsibilities

• Lead, supervise, and mentor AR staff, including assigning and delegating daily tasks to ensure timely completion of all AR activities.
• Oversee the full AR cycle, including billing, collections, cash application, reconciliations, and adjustments.
• Review and interpret multi-year customer contracts, ensuring correct billing rates, scheduled increases, and terms are accurately reflected in invoices and AR records.
• Monitor AR aging, proactively manage delinquencies, and drive action plans to improve DSO and reduce past-due balances.
• Partner with internal stakeholders (Sales, Operations, Finance) to resolve billing issues, disputes, and customer queries efficiently.
• Maintain accurate AR sub-ledger balances and ensure proper posting and integration with the general ledger.
• Prepare and review AR-related reports and analyses to support month-end close and management reporting.
• Support process improvements and implement best practices to strengthen controls and enhance AR efficiency.

Key Requirements

• Proven experience in a supervisory AR role with responsibility for delegating work and managing team performance.
• Demonstrated full-cycle Accounts Receivable experience, including billing, collections, cash application, and reconciliations.
• Strong understanding of how AR transactions impact the general ledger and financial statements.
• Solid B2B AR experience with a track record of managing customer relationships and resolving complex billing issues.
• Experience reviewing and interpreting multi-year contracts, including pricing changes and scheduled increases.
• Proficiency with AR and ERP systems, along with strong Excel skills for reporting and analysis.
• Excellent communication skills with the ability to interact effectively with internal and external stakeholders.
• Strong organisational skills, attention to detail, and the ability to manage multiple priorities in a deadline-driven environment.

Desirable Skills

• Experience in a high-volume or multi-entity AR environment.
• Background in implementing or improving AR processes and controls.
• Familiarity with revenue recognition concepts related to long-term contracts.
• Exposure to audit processes and supporting AR-related audit requests.