AR Supervisor

About the role

The AR Supervisor plays a critical role in Drata's accounting and finance team, supporting the growth of a rapidly expanding SaaS startup. Reporting to the Director of Accounting, this individual will oversee the offshore AR team, handle complex customer billing inquiries, and manage the collections process.

Responsibilities

• Lead and mentor the offshore AR team, overseeing day-to-day activities related to cash applications, invoicing, and collections to ensure timely, accurate processing
• Serve as the primary point of escalation for complex customer billing inquiries, dunning issues, and account restructures
• Own the end-to-end cash application lifecycle for direct bill and Amazon Web Services (AWS) customers
• Drive the collections process, including collaborating with outside agencies and maintaining proactive visibility into receivables cash forecasting
• Manage sales tax and VAT compliance to ensure accurate global invoicing
• Manage the dunning process which includes revocation and restoration of accounts
• Own the resolution of complex billing inquiries and serve as the escalation point for the team
• Reconciliation and correction of open invoices between AWS and NetSuite
• Partner cross-functionally with the Deal Desk and Revenue Recognition teams to manage contract amendments and changes, ensuring accounting alignment
• Track and record bad debt/allowance for doubtful accounts for non-paying customers
• Identify bottlenecks and drive process improvement efforts to streamline financial operations and reduce manual transactional work
• Serve as a key contributor to system implementations related to billing, ensuring seamless integration and adoption
• General Ledger responsibilities including cash entries, reconciliations, and the correction of invoice discrepancies between AWS, Salesforce, and NetSuite
• Cross training with Accounts Payable Supervisor for backup support
• Other duties and ad-hoc projects as required

Requirements

• 7 + years of high volume accounts receivable experience
• Experience working in a scaling SaaS startup environment
• Netsuite experience required
• Salesforce experience required
• Zone billing experience required
• Stripe experience required
• Ramp experience preferred
• High proficiency in Excel (e.g., vlookups, sumifs, pivot tables)
• Comprehensive knowledge of U.S. GAAP
• Detail-oriented
• Strong interpersonal skills — including written and oral communication skills
• An ability to multitask and manage multiple projects - work prioritization, planning and task delegation
• Motivated by working with awesome people, and dedicated to helping take Drata to the next level
• A self-starter who excels at multitasking and thrives in a fast-paced environment

Qualifications

• Experience in a similar role
• Proven track record of managing and mentoring teams
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of industry best practices and regulatory requirements

Skills

• Accounts Receivable Management
• Financial Analysis
• Project Management
• Team Leadership
• Communication Skills
• Problem Solving
• Process Improvement

Benefits

At Drata, we offer a competitive total rewards package that includes:

• Stock equity
• Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents
• Comprehensive wellness benefits and healthcare concierge services
• A 401(k) plan
• Company-paid life and disability insurance
• Tax-advantaged spending accounts
• Discounted voluntary offerings
• Paid Parental Leave policy
• Fertility and family-building benefits
• Dedicated leave specialists
• Generous annual stipends for professional and personal development
• A wide range of internal learning opportunities
• A flexible vacation policy, paid holidays, and other perks

Pay

The applicable salary range for this role is based on the cost of labor in the employee's location. For US-based roles, the range is set forth below:

• Tier 1: $108,100 - $133,600
• Tier 2: $97,300 - $120,200
• Tier 3: $86,500 - $106,900

Schedule

This role will be full-time and remote-friendly, with the option to work from anywhere in the United States. The exact schedule will be determined based on the employee's location and preferences.