AR Manager (Remote Role)

About the role

The organization operates within the prestige hair care industry, focusing on foundational hair health and delivering quality hair care experiences. It addresses challenges related to hair health by applying scientific approaches to extend the health, life, and beauty of hair, serving a broad and diverse customer base.

The AR MANAGER role is responsible for overseeing high-volume accounts receivable operations, ensuring accurate invoicing, cash application, and timely collections. This position leads the AR team and collaborates across departments to resolve billing and payment issues, supporting the financial health and efficiency of the organization.

Responsibilities

• Manage the accounts receivable team, including full-time employees and contractors
• Ensure accurate and timely customer invoicing
• Oversee cash application processes
• Handle customer inquiries related to invoicing
• Develop and maintain AR standard operating procedures
• Coordinate with FinOps, Sales, Operations, and other departments on AR matters
• Participate in customer onboarding to understand billing requirements
• Serve as primary contact for AR process improvements and audits
• Investigate and resolve customer AR issues
• Manage collections and customer outreach for overdue payments
• Maintain internal controls and assist with audit requests
• Develop bad debt policies and escalation procedures
• Verify account discrepancies through investigation
• Implement standard methodologies across accounts and teams
• Create reporting and forecasting for AR key performance indicators
• Prepare journal entries and account reconciliations as needed
• Lead regular AR team meetings to address trends and issues

Requirements

• Bachelor's degree with accounting coursework
• Functional accounting knowledge
• 3-5 years of AR, billing, credit, and management experience
• Significant NetSuite experience
• Experience with vendor portals such as Amazon Vendor Central
• Experience handling invoicing and payments in a high-volume manual environment
• Exceptional attention to detail and executional focus
• Ability to manage high transaction volumes under pressure
• Strong prioritization and organizational skills
• Excellent communication abilities
• Advanced Excel proficiency
• Ability to meet financial deadlines
• Support for external audit requests
• Familiarity with foreign customers, currencies, and billing/tax requirements

Pay

Annual base pay of $120,000 to $130,000 with eligibility for an annual bonus

Benefits

• Medical, dental, and vision insurance contributions for employees and families
• Company-paid employee life insurance with optional additional coverage
• Short and long-term disability coverage options
• Up to 18 weeks paid maternity leave and up to 10 weeks paid paternity leave
• Roth and 401(k) plans with 100% match up to first 4%, immediately vested
• Flexible paid time off, 11 paid holidays, and flexible work schedules
• Professional development reimbursement program
• Employee product discounts and annual product allowances