AR Credit & Collections Specialist

With over $2B in revenue, 80+ manufacturing facilities across 6 continents, and over 9,000 employees worldwide, Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode offers complete transit packaging solutions under hundreds of trusted brands, producing strap, stretch, protective packaging, and the tools and equipment used to apply them. Headquartered in Tampa, Florida, Signode is the Transit Packaging Division of Crown Holdings, Inc.

About the role

This intermediate role focuses on accurate customer payment applications, utilizing knowledge of company products, internal processes, and business relationships. The position requires a strong understanding of the full accounts receivable (AR) cycle, including cash application for customer payments related to various contracts.

Responsibilities

• Conduct daily collection calls to customers and sales representatives.
• Handle inbound and outbound collection calls for an assigned portfolio and collection queue.
• Communicate with top management at the customer level and internally as needed.
• Reconcile activity for a larger, higher-profile territory of accounts, including National Accounts, High Profile Accounts, or Specialty Accounts.
• Interface with customers, Sales Representatives, and Sales Managers.
• Notify sales personnel of potential problem accounts, blocked orders, and reconciliation issues (e.g., short pays, short ships, tax issues).
• Run and resolve aging reports, unapplied cash reports, short pay reports, unapplied credit reports, aged items over 180 days, and miscellaneous project-related reports.
• Make daily calls to customers, collaborate with Sales Representatives/Managers, and escalate problem accounts to departmental management.
• Provide weekly/monthly updates to management.
• Perform daily account reconciliation to ensure accuracy and integrity of A/R, including analyzing and processing offsets, write-off requests, and confirming correct payment application.
• Work with the sales force on pricing and freight issues.
• Identify and manage credit risk, assign credit limits, and maintain credit exposure on accounts.
• Request and evaluate additional credit information, including financial statements, D&B Reports, and bank/trade references, to assign appropriate credit limits.

Requirements

• High School Diploma or GED (required).
• At least 3 years of commercial credit and/or collections experience with large volume, high-profile accounts.
• Intermediate MS Excel skills (basic functions, formatting, print setup).
• Experience with ERP software (Dynamics AX or Great Plains preferred).
• Ability to interpret D&B reports and analyze financial statements.

Skills

• Perseverance
• Detail-oriented
• Analytical skills
• Time management
• Team player
• Results-driven
• Stress management

Benefits

• Comprehensive benefits package for full-time employees, including health, dental, vision, 401k, paid time off, life insurance, and wellness perks.
• Benefits begin the month following the hire date.

Pay

The hourly wage for this position ranges from $25.00 to $27.00, varying based on responsibilities and geographic location. Starting rate will be determined by the candidate’s experience, qualifications, and skillset.

Schedule

This is an office-based position, with individuals expected to be in the office 5 days per week.