AR & Collections Manager

About the role

The AR & Collections Manager owns the Company's end-to-end accounts receivable and collections function, including the full collections lifecycle, cash receipts, payment method optimization, unapplied payment resolution, new customer onboarding, and DSO management. Operating in a high-volume SaaS billing environment with rapid customer growth, this role is responsible for building a high-performing collections team, designing and driving achievement of collection goals, and implementing processes that scale.

Responsibilities

• Own and manage the complete AR collections lifecycle across all customer accounts — from invoice delivery through payment collection, dispute resolution, and escalation.
• Design, implement, and continuously refine a structured collections cadence: automated dunning sequences, manual outreach protocols, escalation triggers, and credit hold thresholds.
• Design and monitor individual and team collection goals — including DSO targets, aging reduction milestones, collection rate benchmarks, and activity metrics — and hold the team accountable to them on a weekly and monthly basis.
• Drive measurable and sustained reduction in Days Sales Outstanding (DSO) through disciplined process, data-driven prioritization, and proactive account management.
• Maintain strong customer relationships that support timely payment without damaging commercial relationships.
• Partner with Sales and Customer Success on at-risk accounts, renewal timing, and escalation of chronic late payers.
• Lead the strategic initiative to migrate customers from check payments to ACH/EFT, reducing manual processing costs, float, and deposit risk.
• Oversee all cash receipt processing — ACH, wire, check, and credit card — ensuring accurate, same-day or next-day recording in NetSuite.
• Own the resolution of unapplied and unidentified payments; research, match, and clear open items within defined SLA.
• Monitor and reduce the unapplied cash balance on a weekly basis, escalating aged items appropriately.
• Partner with the Accounting Manager – Billing & Revenue on cash application accuracy and timing, ensuring the AR subledger reflects real-time collection status.
• Reconcile the AR subledger to the general ledger at month-end; investigate and resolve variances.
• Own the AR onboarding workflow for all new customers: credit review, payment terms assignment, payment method enrollment, and billing account setup.
• Manage customer disputes and billing discrepancies end-to-end, partnering with the Accounting Manager – Billing & Revenue to resolve root causes quickly.
• Build and maintain strong customer relationships that support timely payment without damaging commercial relationships.
• Produce and present weekly AR flash reports and monthly AR aging analyses to VP Accounting and senior leadership.
• Track, analyze, and report DSO, collection effectiveness index (CEI), aging bucket trends, bad debt exposure, and payment method mix.
• Monitor the ACH migration rate and report on adoption progress, barriers, and next steps monthly.
• Provide data-driven insights on payment behavior patterns, customer risk concentration, and collection efficiency to support leadership decision-making.
• Support month-end and quarter-end close: bad debt reserve analysis, AR aging certification, and subledger sign-off.
• Build and maintain AR dashboards in NetSuite or connected BI tools to enable real-time visibility for the team and stakeholders.
• Design and enforce internal controls over collections, cash receipts, payment processing, and AR onboarding — appropriate for a high-volume, fast-growing SaaS environment.
• Identify and lead automation initiatives — dunning automation, ACH enrollment workflows, cash application automation — to scale operations without proportional headcount growth.
• Evaluate and recommend AR technology improvements, including NetSuite AR module enhancements, payment processing integrations, and collections software.
• Support internal and external audits with AR reconciliations, aging documentation, and policy evidence.
• Cross-train team members on all key AR workflows to eliminate single points of failure.
• Lead, coach, and develop a team of onshore and offshore AR and collections staff, including collections specialists, a cash receipts and office administrator, and any future additions as the team scales.
• Design individual collection goals for each team member aligned to portfolio size, account complexity, and company DSO targets; review performance weekly.
• Manage workload distribution across the collections portfolio, adjusting assignments dynamically as volume, customer mix, and priorities evolve.
• Establish a team culture of accountability, urgency, and customer professionalism.
• Conduct regular 1:1s, provide ongoing coaching, and support career development for team members.
• Partner with the Accounting Manager – Billing & Revenue to maintain shared accountability for cash flow, billing accuracy, and the billing-to-collections handoff.
• Collaborate with VP Accounting on DSO strategy, credit policy, write-off decisions, and escalated account situations.

Qualifications

• Bachelor’s degree in Accounting, Finance, or Business; advanced degree or professional certification (CPA, CCP) a plus.
• 7+ years of progressive AR and collections experience, with at least 3 years managing an AR or collections team in a high-volume environment.
• Demonstrated, quantifiable track record of driving DSO reduction and improving collection rates in a SaaS or subscription business.
• Deep hands-on experience across the full AR lifecycle: customer collections, dispute resolution, cash application, unapplied payment resolution, credit management, and month-end close.
• Experience designing and implementing collection goals, dunning strategies, and team performance frameworks at an individual and department level.
• Experience leading or participating in a check-to-ACH or electronic payment migration initiative, including customer outreach and adoption tracking.
• Proficiency with NetSuite AR module required; experience with collections management software (e.g., YayPay, Kolleno, Tesorio, or similar) a strong plus.
• Salesforce familiarity preferred; experience working in a Salesforce–NetSuite integrated environment is advantageous.
• Strong command of AR analytics — DSO, CEI, aging composition, bad debt reserve methodology, and payment trend analysis.
• Experience managing offshore or distributed team members, including work quality oversight and cross-timezone coordination.
• Excellent communication and negotiation skills; confident engaging directly with customers, Sales leadership, and senior executives on sensitive collection matters.
• A high sense of urgency, strong organizational skills, and the ability to manage multiple priorities without losing attention to detail in a fast-paced, scaling environment.

Pay

The base salary range for this full-time position is $92,000—$114,000 USD.

Schedule

This role is located in the United States.

Benefits

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO