Collections & AR Manager

Location: Birmingham, AL | Job Type: Full-Time

About the Role

We are seeking an experienced Collections & AR Manager to lead the company's accounts receivable and collections functions. This role will oversee the full AR cycle, ensure timely customer payments, manage aging balances, and develop processes that improve cash flow and reduce outstanding receivables.

The ideal candidate is a hands-on, accountable AR leader who can balance strong collections practices with excellent customer relationships. This person should be comfortable analyzing numbers, digging into discrepancies, coaching a team, and taking ownership of improving the overall AR function.

Responsibilities

• Manage the day-to-day accounts receivable and collections operations.
• Oversee customer invoicing, cash applications, account reconciliations, and collections.
• Monitor AR aging and establish strategies to reduce past-due balances.
• Lead and develop the AR/Collections team, including workflow, performance, and training.
• Maintain strong relationships with customers while resolving billing and payment issues.
• Investigate and resolve account discrepancies, disputes, credits, and short payments.
• Partner with Sales, Operations, Customer Service, and Accounting to resolve issues and improve cash flow.
• Establish and monitor collection policies, procedures, and performance metrics.
• Prepare and analyze AR aging, DSO, cash collection, and other financial reports.
• Assist with month-end close and ensure accurate AR reporting.
• Identify opportunities to automate and improve AR and collections processes.
• Ensure compliance with company policies and internal controls.

Requirements

• Bachelor's degree in Accounting, Finance, Business, or related field preferred.
• 5+ years of experience in accounts receivable and collections, with management or supervisory experience.
• Strong understanding of AR processes, credit, collections, and account reconciliation.
• Experience managing and developing a team.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Excel and accounting/ERP systems.
• Ability to prioritize competing deadlines and work effectively across departments.