AR and Billing Specialist

About the Role

We're hiring an AR and Billing Specialist to join Rilla's Finance team. You'll own billing operations end to end — from invoicing and collections to cash flow reporting and reconciliation. That includes proactively reaching out to customers with overdue balances to resolve outstanding invoices and keep cash moving. You'll work closely with Finance, Operations, Customer Success, and Sales to tighten up systems and maintain visibility into business performance.

Who You Are

• A customer obsessive. Someone who deeply cares about delighting clients and solving their pains, not about vanity metrics.
• An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you're constantly seeking discomfort.
• A team player. You love giving and receiving feedback and learning and growing as a team.
• Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more.
• Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you're not afraid to try weird, crazy, and quite possibly stupid ideas.
• Extremely focused. You practice extreme focus in everything you do. You're always looking to prioritize your time and resources for maximum efficiency.

What You'll Do

• Partner with Sales, Customer Success, and Engineering to ensure customer billing is set up correctly based on contract terms
• Prepare, review, and distribute AR invoices through billing platforms and customer portals
• Proactively reach out to customers with overdue balances to drive collections and resolve outstanding invoices
• Maintain meticulous collections documentation and send timely customer account statements
• Ensure accurate cash application of payments and keep AR ledgers clean
• Support billing portal registrations and compliance requirements, coordinating with legal, customer success, and insurance teams as needed
• Identify and implement process improvements to streamline billing and AR operations

What We Need

• 1-2+ years of experience in billing, accounts receivable, or a related finance/operations role
• Familiarity with billing platforms and customer invoicing portals
• Strong attention to detail and ability to manage a high volume of accounts
• Clear, professional communication skills — especially when following up on overdue balances
• Clear, direct, and not afraid to speak up with ideas or flag risks
• Entrepreneurial spirit and willingness to roll up sleeves and work hands-on in a fast-paced, dynamic environment
• Bachelor's degree in Accounting, Finance, Economics, or related field preferred, but not required

Compensation & Benefits

• Salary: $87,000 – $100,000/year (with room to go higher for exceptional candidates; competitive with other offers)
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Breakfast, lunch, dinner, and supplementary food and drink — 6x a week
• Wellness / Gym Benefits
• Commuter benefits
• Relocation assistance
• Take what you need, paid time off, not accrual-based
• $1,000 stipend for learning and personal growth
• Tech equipment