Aquatics Service Manager

Key Responsibilities

• Manage all aspects of service accounts.
• Provide detailed and timely service reports to customers.
• Communicate compliance issues to the client within two business days of the service visit.
• Utilize CRM tools effectively and timely.
• Utilize the CRM tool to communicate compliance repairs to the CRS team within two business days.
• Ensure compliance requirements are met two months before the Certified Annual Inspection due date.
• Schedule Certified Annual Inspection for all regulated clients one month before the due date.
• Supervise and provide oversight for Technicians and Associate Service Managers.
• Supervise and ensure the Technicians and ASMs understand the scope of work and meet objectives as directed.
• Communicate effectively with customers, supervisors, and other FLPM employees at all times.
• Cookordination and lead bi-annual performance reviews for your ASMs and Technicians.
• Monitor Technicians and ASMs for accurate time-tracking.
• Audit five service accounts a month and provide feedback to the technician.
• Lead with kindness, respect, and adherence to FLPM’s core values.
• Utilize the Method to approve estimates generated by Associate Service Managers.
• Implement and schedule training opportunities for Technicians and Associate Service Managers.
• Ensure proper safety equipment and precautions are implemented.
• Identify and implement crew training.
• Include ASMs in on-site assessment at least once a month.
• Teach ASMs and Technicians how to plan and execute the installation of fish structures, fountains, aeration, and plantings.
• Maintain proper certifications and training.
• Attend at least two professional trainings annually.
• Provide four pieces of Feedback in our human resource software monthly.
• Be proficient in all aspects of the FLPM sales process, including assessments, estimating, installation, and repairs.
• Be a subject matter expert in the FLPM assessment and estimate process.
• Be a subject matter expert on the products we sell, including but not limited to fountains, aeration, fish, etc.
• Provide a weekly update on open Opportunities in CRM.
• Respond to open Activities within two business days and update in CRM.
• Provide all necessary details accurately and timely to the admin department.
• Embody company Core Values and Vision Statement.

Required Skills

• Aquatic vegetation management
• freshwater fishery management
• trash and debris removal
• boat operation
• trailering
• fountain and aeration installations and maintenance
• Comprehend the function of stormwater devices and the maintenance expected in Operations & Maintenance Manuals.
• Familiarity with computers and general business software.
• Ability to operate and maintain hand tools, small equipment, and pumps.
• Ability to follow verbal and written instructions.
• Positive attitude, professional behavior, and willingness to do whatever is necessary to complete the job.
• Ability to withstand strenuous physical activities.
• Regularly lift or move up to 80 pounds.
• Comfortable working in and around water and mud.
• Willing to work outdoors in various weather conditions and environmental hazards.
• Valid driver’s license.
• Completed North Carolina SCM Certification Class
• Completed the North Carolina Aquatic Pesticide Application license and be knowledgeable about appropriate pesticide use and application equipment.
• Ability to observe, anticipate and relate detailed notes and observations to Service Manager.
• Ability to identify and relate potential maintenance and repair opportunities and needs.
• Ability to identify and control most undesirable vegetation problem.