AQUATIC ATTENDANT - Part Time - Resource Connection

About the role

The Aquatic Center at the Resource Connection is a year-round, shallow-water, heated facility used for recreational swimming, therapeutic exercise, and learn-to-swim programs. The Aquatic Attendant will support daily operations by providing customer service, maintaining water chemistry, assisting with programs, managing equipment, and ensuring a safe, clean, and welcoming environment for all patrons. This role works closely with lifeguards, instructors, special groups, and the Aquatic Supervisor but does not perform lifeguard surveillance or water monitoring.

Responsibilities

• Arrive on time for shifts in the appropriate uniform.
• Greet patrons, provide facility tours, check memberships, issue badges, and answer general inquiries.
• Process class registrations, program sign-ups, and facility reservations.
• Handle patron concerns, de-escalate conflicts professionally, and communicate issues to supervisory staff.
• Prepare, set up, and remove equipment (e.g., kickboards, pull buoys, lane lines, aquatic fitness equipment) for classes, lessons, and group rentals.
• Direct patrons to appropriate activity zones to maintain safe deck flow.
• Document bather load to support lifeguard staffing ratios (does not monitor water).
• Provide assistance to patrons with disabilities (ADA support).
• Perform routine water chemistry checks, record results, and add chemicals under supervision.
• Adjust environmental controls (fans, doors, heaters, ventilation) for comfort and safety.
• Report facility maintenance issues (heaters, pumps, filters, HVAC, locker rooms).
• Maintain pool deck cleanliness by wiping surfaces, sanitizing high-touch areas, and managing slip hazards.
• Ensure equipment is stored correctly and safely after classes and rentals.
• Respond to minor first aid incidents and assist lifeguards in emergency response (e.g., crowd management, retrieving equipment, clearing deck).
• Guide patrons during emergency evacuations following facility protocols.
• Maintain thorough knowledge of Aquatic Center policies and safety practices.
• Unlock and secure facility areas using checklists.
• Ensure chemical logs, cleaning logs, and bather-load records are completed for each shift.
• Conduct daily walkthroughs to verify cleanliness, equipment readiness, and safety compliance.
• Complete required in-service training and staff meetings.
• Perform all additional related duties as assigned.

Knowledge, Skills, & Abilities

• Excellent customer service and communication skills, both verbal and written.
• Ability to work in a fast-paced environment and prioritize workload.
• Ability to work independently and as part of a team.
• Competency with computers and Microsoft Office 365 Suite.
• Advanced analytical skills.
• Demonstrated knowledge and physical ability to perform water rescues.
• Ability to communicate effectively with diverse populations, including groups with disabilities.
• Ability to learn water chemistry, aquatic equipment handling, and facility operations.

Minimum Requirements

• High school diploma or GED.
• At least 18 years of age with valid identification.
• One year of experience in recreation, aquatics, customer service, or a related field.
• Must obtain CPR/AED certification within 30 days of hire.

Preferred Requirements

• Experience working in an aquatic, recreation, or fitness facility.
• Experience assisting adaptive aquatics or special-needs groups.
• Bilingual skills.

Physical Demands and Work Environment

• Must be able to tolerate indoor humid environments.
• Ability to lift up to 50 lbs.; climb steps/ladders; navigate wet surfaces; stand and walk for extended periods.
• Ability to operate cleaning tools, use hand tools, and push/pull equipment carts.
• Ability to assist patrons with mobility devices and respond quickly to facility issues.
• Must be able to perform CPR/AED.