APX Customer Success Advocate

Core Responsibilities & Qualifications

• Strategic Partnership: Act as the primary advocate for State & Local agencies, aligning software capabilities with their operational goals to ensure full product adoption and documented success.
• Relationship Management: Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment, retention and referenceability.
• Operational Excellence: Lead cross-functional internal teams—including Sales, Support, and Onboarding—to resolve client challenges quickly and minimize churn.
• Portfolio Leadership: Manage a regional book of business with a focus on annual recurring revenue, account expansion and identifying process improvements.
• Technical Advocacy: Translate public safety best practices into credible recommendations, helping agencies navigate integrations and workflow optimizations.

Professional Experience

• 5+ years of experience in customer advocacy, project management, or public safety, including 2+ years managing enterprise-level accounts.

Communication & Presence

• Demonstrate strong executive presence and the ability to present complex data-driven insights to high-level stakeholders.

Legal Authorization & Background Check

• Required to obtain a background clearance as required by our government customers.

Travel Requirements

• Under 25%

Basic Requirements

• High School diploma, Bachelor's degree, and 5+ years of experience in one of the following areas: Customer Advocacy, Sales, Engineering, Public Safety, or Project Management required.
• Legal authorization to work in the U.S. indefinitely is required.
• Must be able to obtain a background clearance as required by our government customers.

Target Base Salary Range

Range: $90,000 - $105,000 USD

Employer Work Permit Sponsorship

Not available for this position.

Our U.S. Benefits Include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.