Customer Success Representative
Job Summary
Moultrie is seeking a loyal, energetic, goal-oriented Seasonal Customer Success Representative who brings a passion for delivering customer support to our diverse community of avid subscribers. As a Customer Success Rep, you will provide exceptional, proactive support through a remote work environment. This position primarily supports customers via phone, which will make up the majority of daily responsibilities.
Job Responsibilities
- Serve as the main point of contact for Moultrie customers via phone and any other channels deemed necessary
- Quickly become an expert in the Moultrie product suite
- Resolve customer inquiries
- Maintain a quality rating by following procedures and acting in the customers’ best interests
- Record all interactions with customers in the provided CRM system
- Meet evolving department goals and metrics
- Analyze a customer’s service needs and refer to other service or technical departments for follow-up as needed
- Resolve routine problems and communicate solutions or requested information to the customer
- Maintains an active attendance record throughout the course of this position with little to no tardies.
Job Requirements
- High school diploma, GED, or college-level education
- MUST have a minimum of 2+ years of Customer Service experience providing support in a REMOTE environment
- Comfortable managing both phone and messaging queue conversations
- Remote experience handling technical troubleshooting and issue resolution
- MUST be able to work a flexible schedule including evenings and weekends
- Ability to work in a remote setting with a reliable internet connection
- Great communication skills, internally with team members and externally with customers
- Strong time-management skills
- Goal-oriented mindset
- Leads by example using a proactive approach to provide optimal customer support
Preferred Skills
- College degree
- Experience working with Zendesk or a similar CRM system
- Appreciation for the outdoors
- Coachable, empathetic mindset
- Ability to multitask
Essential Job Functions
- Outstanding organizational, interpersonal and communication (written and verbal) skills
- Good problem-solving skills and ethical behavior
- Unwavering Attendance Record
- Must maintain confidentiality
- May require sitting for long periods of time
- Works in a team-oriented environment
Company Information
Moultrie is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience.