Apprenticeships Onboarding Officer - FTC

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements (maybe "Your Experience" maps to Requirements), Benefits, Personal growth (maybe as Development?), maybe "Our people" is EEO boilerplate, should be removed. Also "A Little About QA" maybe not needed? It's about company description; could be considered "About Us"? But we already have "About The Role". The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section only when posting has real, specific content. So we need sections: About the role (we have "About The Role" content). Responsibilities (Key Responsibilities). Requirements/Qualifications/Skills: we have "Your Experience" which includes experience requirements. Could map to Requirements. Benefits: we have "Wellbeing & benefits" list. Personal growth: maybe "Learning and opportunity" section could be considered "Development" but not in list; we could treat as "Personal growth" but not in allowed headings? The instruction says use those headings as examples, not exclusive? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely we should stick to those. Personal growth could be considered under "Skills" maybe? But we have training days etc. Could be "Skills" section. However we have no explicit skills list. Might be better to omit if not matching. The instruction: Prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements, Benefits. That's four sections. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So remove "Our people" EEO paragraph, also "A Little About QA" maybe considered boilerplate? It's company description but could be considered substantive? It's about QA mission etc. Might be considered "About Us" but not in allowed headings. Could we include as a paragraph under About the role? Probably not; it's separate. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep that info somewhere. Could we put it under a generic section like "About the company"? Not in allowed headings but maybe we can still use

for any heading; the examples are just examples. It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those. Safer to stick to those. However we risk losing substantive info if we omit company description. But maybe that's considered boilerplate? It's describing QA mission, could be considered "About Us" but not required. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It does not say to remove company description. So we should keep it. Could we put it under a heading "About QA" or "Our Mission"? Not in list but we can still use

. The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, just gives examples. So we can add a heading like "About QA" or "Our Mission". That would preserve info. Thus sections: About the role, Responsibilities, Requirements (Your Experience), Benefits, About QA (maybe Our Mission). Also maybe "Personal growth" could be under "Skills" or "Development". But we have "Learning and opportunity" with training days etc. Could be a section "Development". Not in list but okay. We need to avoid filler like "commensurate with experience". Not present. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. About The Role Apprenticeships Onboarding Officer - FTC Location: Hybrid – into nearest office We should not repeat job title as heading. So we can start with

About the role

then paragraph containing the role description: "As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship. Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail." Also include location? The location is "Hybrid – into nearest office". Could be included in the paragraph. Responsibilities: list items. Your Experience: list. Benefits: list. About QA: include mission etc. Let's capture exact text. From posting: About The Role Apprenticeships Onboarding Officer - FTC Location: Hybrid – into nearest office Your Role As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship. Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail. Key Responsibilities Manage a caseload of learners and guide each of them through the onboarding process from application to start date.Conduct enrolment calls with eligible learners and their employers.Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme.Timely and successful completion and submission of all required documentation or information in-line with regulations and governance.Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’.Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels.Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them.Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration. Your Experience Working to defined deadlines where high levels of accuracy are required.Experience working within an office environment or customer service role dealing with internal and external stakeholders.Experience of working in Apprenticeships or Education (Desired).Able to work under pressure whilst maintaining professionalism, attention to detail and accuracy. About Us Wellbeing & benefits Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including: 27 days Annual Leave (4 days used for the festive closure) plus Bank HolidaysHoliday Buying schemeMedicash plan, Wellhub, Cycle to Work schemePrivate Medical Insurance at corporate ratesEmployee Assistance ProgrammeEmployee Discounts Benefit Hub3 Development days2 Charity days per yearPension SchemeEarly Friday Finish at 4pm Personal growth Learning and opportunity is at the core of what we do - and that applies to you too! You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity. As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments. A Little About QA At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years. Our Mission We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning. You can find out more about us at https://www.qa.com/about/careers/ We need to remove EEO boilerplate ("Our people" paragraph). Also remove "About Us" heading? Actually "About Us" appears before Wellbeing & benefits. That heading is not in our list but we could treat as part of Benefits section? Better to keep "Wellbeing & benefits" as heading Benefits. The "About Us" line before it is just a heading; we can drop it as it's not substantive? It's just a label. We'll keep the benefits list. Also remove "Personal growth" heading? We could keep as a section maybe "Development". But we have training days etc. Could be under "Skills" or "Development". Since we have a Benefits section already, we could add another section "Development" for personal growth. The instruction: prefer few substantive sections over many thin ones. So maybe we merge personal growth into Benefits? But it's not a benefit; it's learning opportunity. Could be under "Skills". However we have no explicit skills list. Might be okay to add a section "Development". It's substantive. We also have "A Little About QA" and "Our Mission". Could combine into "About QA" section. Thus sections: About the role, Responsibilities, Requirements (Your Experience), Benefits, Development (Personal growth), About QA. Now we need to format. Use

for each heading. Use

• for any list of duties/requirements/benefits. For prose, use

  . We need to preserve all substantive information: include location, etc. Let's craft. About the role section:

  About the role

  As an onboarding officer, you will be responsible for onboarding apprentices on to their chosen Apprenticeship. Your primary focus is to successfully enrol our learners on to their apprenticeship programme in line with operational KPI’s and SLA’s whilst maintaining a high level of accuracy, quality and attention to detail. Location: Hybrid – into nearest office.

  Responsibilities:

  Responsibilities

  • Manage a caseload of learners and guide each of them through the onboarding process from application to start date.
  • Conduct enrolment calls with eligible learners and their employers.
  • Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme.
  • Timely and successful completion and submission of all required documentation or information in-line with regulations and governance.
  • Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high ‘first time right rate’.
  • Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels.
  • Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them.
  • Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration.
  Requirements:

  Requirements

  • Working