Apprentice Service Advisor

23 Sep - 31 Oct 26 – Stockton, Lloyd Jaguar Land Rover

About the role

We have a fantastic opportunity for you to kick start your career working with one of the most prestigious automotive brands. With a premium centre, you will obtain a high-quality education. We believe in investing in our employees and helping them grow both personally and professionally. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported at every step of the way. Our apprentices obtain a nationally recognised qualification upon successful completion of the programme. Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

Responsibilities

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Selling customer repairs/parts etc., and finalising the invoice on completion.

Requirements

• GCSEs grades 4 or above in English, Maths and two other subjects (or equivalent qualifications)
• Team player
• Dependable and punctual
• Attention to detail
• Ability to operate well under pressure

Qualifications

Level 2 Customer Service Apprentices receive their off-the-job training at the state-of-the-art Manufacturer's Training Centre. This guarantees consistent training across the UK and enables our apprentices to study the most up-to-date products and technology. During the course, the training is conducted in both workshops and classroom settings.

Benefits

• 33 days of annual leave, inclusive of Bank Holidays
• Healthcare cash plan
• Employee vehicle-discount schemes
• Cycle to work scheme
• Eyecare vouchers
• Free flu jabs
• Pension scheme (including life cover)
• Internal and manufacturer training
• Staff referral scheme

Schedule

Permanent, Full Time, Monday to Friday