Service Advisor

About the role

We are a unique automotive group that aims to innovate and progress consistently. Our employees take pride in their work here.

Responsibilities

• Greet customers promptly and professionally
• Provide excellent customer service by listening to inquiries, identifying service needs, resolving concerns, and selling additional services
• Update customers with estimates, inspection results, and provide payment collection
• Manage customer satisfaction surveys and review completed work
• Use Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, and manage information

Requirements

• Friendly and cooperative demeanor
• Quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed, and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Qualifications

• Competitive compensation package and 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave
• Stipend for year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

Benefits

• Flexible schedule
• Professional development opportunities
• Team-building activities

Skills

• Excellent communication skills
• Customer service orientation
• Technical proficiency with DMS and other software

Pay

Competitive compensation package including salary, bonuses, and benefits.

Schedule

Flexible schedule to accommodate your needs.