Apprentice Bartender - Catering & Banquets Encore Boston Harbor

About the role

Encore Boston Harbor is a luxury global destination gaming resort featuring 671 hotel rooms with panoramic views of the Boston skyline and Boston Harbor. It includes an ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. The resort is the largest private single-phase development in the Commonwealth's history, costing $2.6 billion.

Job Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
• Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Fulfills job responsibilities to support the department and maximize opportunities for success; maintains all Encore Standards; ensures excellent guest and team member experience.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Aids in the setup and breakdown of the Bar before and after service.
• Prepares garnish for beverage service.
• Assists with the collection and transportation of dirty or soiled glassware.
• Cleans and maintains bar equipment and tools.
• Cleans and polishes guest facing elements of the bar, including decorative items.
• Delivers beverage service of high standard and in accordance with departmental standards and procedures.
• Where appropriate, assists with service of food to guests dining at bar counters.
• Communicates to his/her superior any difficulties, guest comments and other relevant information.
• Upsells and regularly replenishes beverages, abiding by responsible alcohol service regulations.
• Serves coffee and tea hot and in accordance with standard.
• Promotes, sells, makes and presents cocktails.
• Advises guests on alcoholic beverages.
• Complies with legal provisions of local liquor codes.
• Affirms guest’s intoxication level and takes appropriate action as needed.
• Maintains stock rotation in refrigerated and dry storage areas.
• Effectively operates the post-mix syrups bulk dispense system.
• Operates the beer reticulation system.
• Adheres to stock control procedures.
• Professionally handles billing and payment of bills in compliance with established policies and procedures.
• Strictly adheres to established policies and procedures with regard to the handling of payments, credit, house funds and shift hand over.
• Maintains safety as a priority, and follows department and company safety standards.
• Performs any other job-related duties as assigned.

Job Requirements

• Age, Gaming And Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Must be able to obtain and maintain any licensing or active work cards required, including but not limited to an alcohol awareness card.
• Education And/or Experience: High school degree or equivalent preferred. Minimum 3 Years Working In a Bar Position Preferred. Outstanding organizational and interpersonal skills as well as excellent attention to detail.
• Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Conversational English required, second language a plus. Ability to write instructions. Ability to present information.
• Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintains reports upon request.
• Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is regularly required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least fifty (50) pounds, and varied instances of standing/walking.
• Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on the kitchen floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.