Apprentice

Overview

The Hearing Care Provider Apprenticeship Program is designed for individuals interested in becoming a hearing healthcare professional who provides comprehensive hearing healthcare through patient assessment, education, and hearing loss treatment. The Apprentice will complete the HearingLife Apprenticeship Program to gain the necessary skills to become a Hearing Care Provider and obtain the required state licenses. The program includes both virtual and in-person classroom learning, hands-on lab learning, and side-by-side learning with a licensed Hearing Care Provider. The Apprentice will follow an established curriculum and adhere to coaching and guidance provided by the assigned Preceptor.

Training Program Outline

An outline of the training program and the required steps is attached. On average, the Apprenticeship Program takes 6 months to complete, but this timeline may extend up to a year, depending on state requirements.

Requirements

• Must be willing to relocate within the states of Minnesota or Wisconsin once licensed.

Responsibilities

• Exhibits friendly and courteous behavior in all customer interactions.
• Continuously builds rapport and develops relationships with Patients.
• Maintains schedule and regular touch points with Patients.
• Maintain active management schedule necessary to prioritize actions and people interactions with timelines and consistently meet expectations of the role.
• Conducts Tympanometry examinations (where within the scope of practice) and Otoscopic examinations.
• Conduct pure tone air and bone conduction tests with and without masking.
• Conduct speech recognition threshold and word recognition tests with and without masking.
• Make personalized recommendations for amplification based upon patient needs.
• Conduct patient custom ear mold impressions.
• Handle fitting and dispensing hearing instruments.
• Provide follow-up care for amplification including adjustments, troubleshooting, and repairs.
• Provide counseling regarding hearing loss through a positive patient experience.
• Perform other duties as assigned by Management.

Qualifications

• Must be willing to relocate within the states of Minnesota or Wisconsin once licensed.
• At least 0-2 years of general full-time work experience, preferably in a patient care or other related hearing or other health-care-focused setting involving direct contact with patients;
• Understanding of HIPAA privacy obligations relating to patient information and records;
• Minimum of a high school diploma, and a valid driver's license; (some states require an Associate’s Degree as a minimum)
• Functional use of Microsoft Office Suite of products, and some familiarity with customer / patient relationship management tracking systems.