Appraisal Project Manager (57048)

The mission of Pinnacle Method Consulting is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency. Pinnacle Method does not hire for these roles—we systematically source and verify them from premier employers.

About the Role

US Forensic, LLC, an ATS Family of Companies, assists commercial and industrial clients by performing forensic evaluations, reporting, and expert witness testimony. The firm's capabilities include accident reconstruction; structural, mechanical, and electrical engineering; fire origin and cause; and environmental services. U.S. Forensic tailors its consulting engineering services to meet each client's unique needs, and its experienced forensic engineers and investigators support a wide range of industries. As part of the ATS family, the company also offers expanded capabilities in testing, inspection, and calibration when a broader scope of services is required.

Responsibilities

• Enter and verify new assignments and proactively manage projects, including cycle times
• Maintain detailed documentation and update file statuses regularly
• Communicate project status with clients and provide proactive updates
• Assign, manage, and monitor field appraisal teams
• Collaborate with the Quality Assurance team to ensure a high-caliber end product
• Provide exceptional customer service via phone and email, assess client needs, and deliver appropriate solutions
• Maintain consistent communication with field teams
• Answer incoming calls and respond to emails in a timely, professional manner
• Review appraisal reports for accuracy, completeness, and compliance with industry standards and regulations
• Process invoices in accordance with contractual requirements and maintain proper documentation
• Provide feedback on operational issues and inefficiencies to support process improvements
• Assist with additional duties as needed

Requirements

• High school diploma or GED required
• Insurance claims experience preferred
• Familiarity with Xactimate and Xactanalysis
• Strong organizational, documentation, and communication skills
• Ability to remain calm, focused, and effective in a fast-paced environment
• Highest attention to detail with a commitment to accurate, thorough file documentation
• Ability to collaborate and share job management responsibilities within a team environment
• Growth mindset with a willingness to suggest improvements and foster open communication
• Proficient in Microsoft Office, web browsers, and PDF tools, with the ability to quickly learn internal systems

Qualifications

• Ability to work independently and manage multiple tasks simultaneously
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work effectively under pressure and meet deadlines

Skills

• Strong organizational and documentation skills
• Effective communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Attention to detail and accuracy in work

Benefits

• Flexible remote or office-based work options
• Competitive compensation package
• Professional development opportunities
• Health and wellness benefits
• Employee recognition programs

Pay

Compensation is competitive and commensurate with experience.

Schedule

The position may be based remotely or out of one of USF's office locations.

Benefits

• Flexible remote or office-based work options
• Competitive compensation package
• Professional development opportunities
• Health and wellness benefits
• Employee recognition programs