Project Manager I (57029)

About the role

Founded in 1984, Best Formulations LLC is a diversified nutraceutical and personal care company headquartered in City of Industry, California. We are a trusted partner to our customers when it comes to innovation and have one of the strongest R&D, product formulation, and technical teams in the industry.

Responsibilities

• Makes sure all details gathered during project execution are monitored and documented related to project health and task completion.
• Identifies process bottlenecks and opportunities to achieve better results.
• Gathers team members to communicate issues and find ways to overcome barriers preventing task completion.
• Uses out-of-the-box thinking to suggest improvements to project management tools used for customer data and project workflows.
• Tracks and maintains key metrics related to project performance using established tools, tracking measures, and methodologies.
• Proactively communicates project details with internal and external partners.
• Ensures flawless integration of new customers and their related projects into the business for domestic, cross-border, and export sales opportunities by providing an unparalleled customer experience.
• Buys into customer meetings, video conferences, visits, tours, pilots, trade shows, and other business development-related activities.
• Validates and distributes customer data related to terms, pricing, order quantities, forecasts, product specifications, payment, testing, and shipping requirements.
• Tracks and disposes of customer-provided raw materials, remaining materials, and finished goods to ensure inventory arrives in time for production and is shipped out when production is complete.
• Familiarizes oneself and manages data with Best Formulations system applications including CRM, Monday.com, Portal, Production schedules, Process Pro, PI, ICRM, etc.
• Supplies timelines in Gantt form and conducts Lessons Learned meetings as projects require.
• Ensures all charges to customers for finished goods, excess materials, expedite fees, testing, and other fees are appropriately billed to customers upon completion of the first lot to stock.
• Performs all essential duties related to onboarding customers, entering orders, managing details related to order fulfillment (similar to customer service team duties).
• Responds to customer complaints related to products produced as first lots to stock items.
• Develops and delivers presentations to customers related to specific new projects and their status.
• Collaborates with Sales and other functional areas to perform all setup requirements related to the customer and their new items in the Sirio and Best Formulation information management systems including the CRM and Portal.
• Shares and stores all related data appropriately.
• Conducts project introduction, periodic project status, and lessons learned meetings to inform and align internal and external business partners on project requirements.
• Maintains a safe work environment and operates in a safe manner.
• Performs other job duties related to the job, as assigned by management.

Qualifications

• Proficient skills in reading, writing, and speaking in English; bilingual (English/Spanish) (English/Mandarin) skills a plus.
• Ability to flex schedule to accommodate discussions with Americas and global partners.
• Excellent written and oral communication skills & techniques.
• Effective planning & organizing skills; ability to handle multiple tasks/duties, and projects.
• Proficient PC and presentations skills (Microsoft Word, Excel, PowerPoint).
• Effective critical thinking problem-solving skills and the ability to generate ideas and workarounds to manage project timelines, risk, and address customer requirements.
• Ability to work independently and in a team environment.
• Self-directed, highly organized, multitasker.
• Passionate, high-energy, change agent.
• Ability to maintain a positive, professional, cooperative demeanor, conduct, and working relationship with peers, management, employees, and other individuals that interact with this position.
• Ability to comply with Company policies, procedures, work rules, and protocols.
• Ability to adapt effectively to workplace changes and new job duties/responsibilities.
• Ability to represent the Company in a positive and professional manner at all times.

Physical Demands & Working Conditions

• Communicates orally with management, employees, co-workers, vendors, suppliers, governmental compliance agencies, and the general public by telephone or in person, in one-on-one or group settings.
• Regularly uses a telephone, computer (e-mail) and fax for communication.
• Required to stand, walk, and sit for extended periods of time during work shift.
• Requires the essential use of hands, speech, eyesight, and hearing.
• Lifting limitations for this position: 10-25 lbs.
• Vision requirements include close and distance vision, color vision, peripheral and depth vision, and the ability to adjust focus as needed.
• Requires incumbent to sit and operate computer for extended periods of time during course of work day, and the ability to proficiently use the computer keyboard for typing.
• Noise level for this work environment is typically low to moderate.
• Periods of odoriferous environment.
• Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, unpleasant odors, and/or loud noises.
• Personal Protective Equipment provided as necessary.
• Work environment may involve exposure to allergens such as Soy, Wheat, Fish, Shell Fish, Milk, Egg, Tree nuts, and Sesame.
• May require travel to industry-related trade shows and adjusted working hours.