Appointment/Travel Clerk

Job Summary

Essential Functions

Qualifications

Benefits

The Appointment/Travel Clerk performs a variety of tasks for the facility, serving as the initial point of contact for residents or interdisciplinary care members regarding appointments and travel needs.

• Obtains appointment needs information directly from clinical care staff daily.
• Maintains data in appointment calendar daily.
• Verifies all appointments prior to resident leaving the facility, no later than the prior day of appointment.
• Verifies method of payment to transportation vendor if other than Hopelink.
• Sets up escort with family; provides limited escorts by staff members if needed.
• Establishes transport for all non-emergent transports via private car, Access, Cabulance, Taxi, or Hopelink.
• Ensures all necessary paperwork is prepared and enveloped prior to appointment.
• Notifies kitchen for early or late breakfast, lunch, or dinner trays.
• Remains flexible and reschedules appointments due to unforeseen circumstances.
• Cancels transportation arrangements prior to appointment as necessary.
• Aids with in-house appointments by Dentist, Podiatrist, Optometrist, setting up supplies and transporting residents.
• Prints face sheets, completes authorizations with residents for services as needed.
• Exercises problem-solving and conflict resolution skills when handling stressful situations.

Must understand the importance of maintaining confidentiality according to HIPAA standards, exercise a high degree of diplomacy and tact, and have excellent customer service and interpersonal communication skills. Intermediate to advanced phone skills are required, along with well-developed verbal and written communication skills. Must have knowledge of basic modern office software including Word and Excel, and possess a high school diploma or equivalent with six months of medical receptionist experience in a healthcare setting. Prior clerical experience in a clinical setting is preferred.

Benefits

Competitive Wages
Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off