APPOINTMENT SCHEDULER Full-Time

Keep patients moving—because every moment matters in orthopedic care. About The Role In our high-volume orthopedic practice, the Appointment Scheduler is the engine that keeps everything running smoothly. You’ll be the first point of contact for patients seeking relief from pain or injury—helping them get scheduled quickly, accurately, and with confidence. This role is ideal for someone who thrives in a fast-paced environment, can juggle multiple priorities, and stays calm under pressure. What You’ll Do Manage a high call volume with professionalism, efficiency, and empathyQuickly and accurately schedule, reschedule, and cancel appointments across multiple providers and specialtiesCollect and verify patient demographics and insurance information in real timeIdentify urgent needs and help prioritize patients appropriatelyEnsure all patient records are complete and detailed to support seamless clinical careDirect calls and inquiries to the correct departments without delayStay on top of voicemails, internal messages, and task queues throughout the dayReturn patient calls promptly to maintain access and satisfactionPartner with the Clinic Director and clinical staff to accommodate urgent “work-in” appointmentsAssist with collecting outstanding balances when neededContribute to a team-focused environment where flexibility and support are key What You Bring High school diploma or equivalentProven ability to thrive in a fast-paced, high-demand office settingStrong multitasking, problem-solving, and organizational skillsClear, confident communication and a patient-first mindsetSolid computer skills; experience with EMR systems is a plusPrior experience in orthopedic, specialty care, or outpatient rehab strongly preferredA team-oriented attitude with a commitment to accuracy and efficiency Why Join Us? You’ll be part of a dynamic orthopedic team where your work directly impacts how quickly patients receive care and start their recovery. If you’re energized by a busy environment and take pride in keeping things organized and moving forward, this role offers a meaningful and rewarding opportunity. Equal Opportunity Employer Coastal Orthopedics is committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.