Appointment Coordinator

Responsibilities

• Coverage of appointment requests via telephone, e-mail, internet, electronic medical record and fax.
• Determine the most appropriate provider, service, and location for appointments based on scheduling guidelines, provider preferences, and patient/referring provider preferences.
• Schedule/reschedule appointments in the scheduling system, following established policies and procedures regarding collection and updating of required demographic, insurance information, and insurance verification.
• Reschedule patients from canceled clinics, following established policy and procedure for contacting and rescheduling patients.
• Contact patients from Wait List entries and applicable work lists to schedule appointments following established policies and procedures regarding collection and updating of required demographic, insurance information and insurance verification.
• Verification of insurance eligibility/coverage and obtaining necessary pre-certifications/authorizations when applicable.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• May be asked to interpret on occasion.
• Demonstrates a high level of customer service as the first contact to RGHS by the general public, and health care providers.
• Must be unfailingly courteous and helpful without regard to the manner of the caller.
• Must be able to make appropriate decisions based upon presenting problem.
• Must exercise judgment in dealing with sensitive, confidential information.
• Perform other duties as directed.

Minimum Qualifications

• 2 years related work experience in a healthcare setting or customer service setting required.
• Excellent customer service and communication skills required.
• Knowledge of medical terminology and telephone etiquette.
• Basic computer skills required – experience with IDX BAR and/or Epic Cadence applications preferred.

Preferred Qualifications

• 2 year degree or equivalent preferred.

Physical Requirements

Sedentary Work - Exerting up to 10 pounds of force occasionally. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Pay

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.