Appointment Centre Administrator

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country, with around 16,000 staff and an annual budget of £1.7 billion. We deliver high-quality care, clinical excellence, research, and innovation regionally, nationally, and internationally. We support people with rare and complex medical, surgical, and neurological conditions, cancers, and genetic disorders. We are committed to promoting equality, diversity, and inclusion, and welcome applications from all backgrounds, particularly under-represented groups.

Newcastle Hospitals are a leader in sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030 for our direct carbon footprint and Net Zero by 2040 for our broader footprint.

About the role

We are looking for flexible and enthusiastic candidates who are excellent team players, well-motivated, and capable of working in a busy and challenging environment. You must be committed to delivering a first-class administrative service, with strong organisational, communication, and interpersonal skills. The ability to prioritise work, handle difficult situations, and maintain a flexible approach is essential. You will communicate with the public, staff, and healthcare providers while working effectively as part of a multi-disciplinary team to uphold our high standard of patient care.

Interview Date: Wednesday 26 August 2026

Responsibilities

• Managing a large volume of inbound and outbound calls in a timely manner.
• Providing an effective and efficient administrative service at the Appointment Booking Centre, ensuring high-quality customer care.
• Continuing to develop and maintain competencies in all areas of work.

Working for our organisation

As a flexible working-friendly organisation, we strive to accommodate arrangements that work for both the service and you. With around 2 million patient contacts annually, we deliver care from multiple sites, including:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

We also have offices at Regent Point in Gosforth and various community sites. Our flagship services deliver cutting-edge care supported by state-of-the-art diagnostic services in radiology and pathology.

Requirements

Skills

• Good literacy and numeracy skills.
• IT skills in Windows-based applications.
• Ability to communicate effectively with the public, staff, and healthcare providers.

Experience

Desirable:

• Previous administration experience.
• Previous customer care experience.
• Previous call centre or patient contact centre experience.

Qualifications

• NVQ Level 2 in an appropriate subject (or on pathway) or equivalent qualification/experience.

Benefits

Please see the attached documents for details on staff benefits offered by the Trust.

Further details / informal visits

For more information, contact:

Name: David Jarwick
Job title: Appointment Centre Coordinator
Email: david.jarwick@nhs.net
Telephone: 0191 2821319