Apply to NISC's Member Support Division

The Member Support division of NISC is dedicated to providing post-installation support and care for over 960+ utilities and broadband providers across North America. Our mission is to deliver Member-focused, quality-driven, and value-priced technology solutions and services.

About the Role

The primary responsibility of the Member Support division is to ensure that Members are satisfied with their NISC products after installation. This includes handling technical issues, providing customer service, and managing member accounts.

Responsibilities

• Handle technical issues related to NISC products
• Provide excellent customer service to Members
• Manage and update Member accounts
• Collaborate with the Professional Services team during initial implementations
• Support the transition of Members to the Support & Regional Business Manager Teams

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of relevant experience in customer support or technical roles
• Strong problem-solving and communication skills
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Experience with customer relationship management systems
• Knowledge of utility and broadband industry practices
• Proficiency in Microsoft Office Suite

Skills

• Technical troubleshooting skills
• Customer service orientation
• Effective written and verbal communication skills
• Ability to work in a fast-paced environment

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Professional development opportunities

Pay

Salary range: $50,000 - $70,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM